Hawkins Group upgrades communications technology with Dimension Data

Hawkins Group, one of New Zealand’s largest privately owned construction companies, is using IT to support ongoing productivity by upgrading its communications technology with ICT services provider Dimension Data.

Hawkins Group is investing in technology as a critical enabler to improve productivity, beginning with the implementation of Microsoft Lync and Office 365. The upgrade enables mobility for its employees and a dynamic environment that supports the future enablement of activity based working.

Hannes van Zyl, chief information officer at Hawkins, says IT plays a major role in all aspects of the business today, and his focus is on ensuring it is as effective and efficient as possible.

“Deployment of collaboration tools is critical to the group’s success,” says Van Zyl. “Unified communications, videoconferencing and corporate social networks have increased productivity, decreased travel time and enhanced decision-making.”

“One such component is ensuring Hawkins is fully mobile so that our teams can work from anywhere at any time. Upgrading to Microsoft Lync and Office 365 enables just that, and gives us the benefits of improved collaboration and communication across our locations nationwide,” says van Zyl.

“We can leverage IP-based communication with Lync, and have therefore reduced our phone toll spend. We’ve also got the benefits of instant messaging, video calling, multi-party collaboration and presence and availability information.”

Deployment of collaboration tools is critical to the group’s success. Hannes van Zyl, Hawkins Group

The implementation of Microsoft Lync supports the company’s collaborative culture and feedback loop, he says in the profile of Hawkins Group in this year's CIO100 report.

"We are a project delivery business, interacting extensively with both consultants and our customers. A collaborative approach is important, especially with regards to training and when working with consultants and sub-contractors.”

"We are constantly looking for innovative ways of working more efficiently as a team, from emerging technologies like drones and wearable technology, to fundamental communication tools like email, IM, videoconferencing and phone calls," says Van Zyl.

“With this upgrade, Hawkins has also been able to reduce its capital investment on fixed desk assets such as phone hardware,” says Simon Goode, general manager – solutions at Dimension Data New Zealand. “Utilising consumption based technology allows the business to pay only for what it needs at any given time.”

Goode adds that Hawkins Group also bought the first Polycom Lync Room Systems with interactive touch panels in New Zealand, which will pave the way for enterprise collaboration nationwide. “The dedicated room collaboration solution will help Hawkins to cut back on travel costs and carbon footprint."

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