IT leaders share top line predictions for 2020

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“Cloud computing has been the lifeblood of our professional and personal lives for some time. But now, the Internet of Things has set the cloud on fire, and with more and more internet-connected devices in use every year, more compute power is needed to overcome challenges in latency. As a result, in 2020, we will see greater adoption of edge computing - the processing of data at the point of generation, such as our mobile phones. The shift from the cloud to the edge will speed up everything from video streaming to virtual and augmented reality.”

Andrew Filev, CEO, Wrike

Flexible and Remote Working

“Businesses will look to remote and teleworking as they continue to support employees’ appetite for flexible arrangements. The Japanese government and the Olympic Committee have urged eight million employees to telework during the Tokyo Olympic Games to decrease commuting congestion. By 2025, remote and telework work will be viewed as a remedy to urban congestion, and be encouraged or incentivised in up to 30 per cent of cities with populations above five million people.

“Businesses will experience a digital-fuelled productivity bump as the digital-native generation grows in the workforce. Generation Z will make up 12 per cent of the Australian workforce in 2020, and this number will increase steadily throughout the decade. This generation is natively comfortable with virtual collaboration and are masters of the social marketing tactics they’ve used their whole lives. Millennials accelerated the digital transformation, but Gen Z will own the post-digital era with eye-popping results for brands.

Hotwire Global

Andrew Filev

“E-learning will become mainstream and even mandatory in some rapidly evolving fields. By 2025, 45% of white-collar employees will have used an e-learning platform to improve their job skills or explore new careers.

“Enterprise software platforms will become a factor in the decision-making process for job candidates when accepting positions at new companies. Candidates, especially those of Gen Z are most likely to seek positions that add to their long-term career growth through the mastery of market standard CRM, CWM, analysis, and automation platforms.”

Joe Petro, chief technology officer and executive vice-president, Nuance Communications

Partnerships are the new acquisition

“Jack-of-all-trades, master of none, is a trend we will continue to see play out in the tech markets. Companies will increase their pursuit of partnerships to capitalise on the combined strengths of different technologies. The historical tension between large companies with deep pockets, start-ups with ultra-nimble deployments, and mid-size companies with long-standing brand recognition and customer relationships will begin to manifest in more partnerships that are beneficial to all parties. The result will be a more fluid exchange of ideas, a re-emergence of IoT with combined capabilities, new levels of integration and infrastructure support - creating a dramatically improved end-user experience.

“We’ve become accustomed to seeing tailored ads on our Instagram feeds, and studies have shown they are quite effective in increasing engagement. This is all driven by cultivated data that powers the system and creates an optimised experience for you. Increased collaborations, partnerships, and open platforms will create new volumes of data moving across industries, no longer locked in silos, e.g. your banking data only informing your online banking experience. Instead, with your permission, your data will be used to create a better experience for you. Similarly, digital payment functionalities enabled by banks will be embedded in your car, eliminating the need for automated pay stations in parking garages and tolls, and with biometric authentication, you’ll be able to pay your bills with simple voice commands on your commute home.

Hotwire Global

Joe Petro

“As we come through the trough of disillusionment with AI and move toward a cloud-first ecosystem, a new era will arise where industries and governing bodies will start to draw bolder lines around ethics and proper application of machine learning for problem-solving. We will realise the limitations of the technology and with that, security will become paramount - especially in industries where individuals’ information is being captured and stored for personalisation. While always a priority, as machine-led conversational experiences become more commonplace, it will be impossible to ignore the need to foster trust. This pressure will open up investment and opportunity for innovative new ways of protection including through biometric and behavioural factors.

“With new tools democratising access to powerful computing, we’ll see the knowledge gap on baseline AI start to close in 2020. Researchers will move from focusing efforts on ‘common knowledge problems,’ to ‘uncommon knowledge,’ from large horizontal problems to deep, complex specialisations, and this will spur the next wave of innovation. Empowering diverse workforces with varied and true perspectives will be necessary to combat top-down cultures that have an inflated understanding of their expertise, and will be imperative to building systems that are free from bias.”

Copyright © 2019 IDG Communications, Inc.

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