and Capgemini keep outsourcing deal on track

Online rail tickets retailer has extended its outsourcing agreement with Capgemini by a further five years.

Capgeminiwill supply with round the clock support for the IT infrastructure of the online company in a deal said to be worth £15 million and running to 2015. Under the terms of the contract Capgemini will also provide support for online and call centre customer systems. Capgemini and have worked together since 1997. will be improving its cost effectiveness, Capgemini said in a statement, through plans to have its entire server estate virtualised. Servers used by reside at the Capgemini datacentre in Yorkshire.

Capgemini will also be supplying application support through its Rightshore offering in Bangalore.

CIO at David Jack(pictured) has offshore staff of his own in India, as well as the Capgemini teams he uses, he recently told CIO UK. He said the greatest challenge for him as a CIO is to constantly enhance the customer experience.

As well as being a rail ticket operator, is also the online ticketing engine found on a number of rail operating company websites.

Copyright © 2010 IDG Communications, Inc.

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