United Utilities raise prices to increase customer service

Trading and investments at water supply group United Utilities are on track to deliver strong results for the second half of 2009 ending next week, the company said today. In the last two years United Utilities has been a major investor in IT systems to improve its customer service and processes.

United Utilities said it has gained permission from the water industry regulator Ofwat to increase its prices by six per cent between 2009 and 2010 to pay for improvements to its customer services and environment systems. In July 2008 United Utilities invested £30 million in a set of workforce and customer management systems from SAP and IBM to improve repair times and provide workers and the head office with real time information on repair jobs and project scheduling.

In its trading statement United Utilities said its customer satisfaction has improved since the start of this financial year.
Chief executive of United Utilities Philip Green said, "The group is on track to deliver results in line with our expectations of a sound underlying financial performance for the six months ending 30 September 2009."

Earlier this year Green and United Utilities stated that their investment into the IBM and SAP systems would deliver £7m in annual savings.

Copyright © 2009 IDG Communications, Inc.

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