Why a CEO might lose sleep over their CIO

There are two principal reasons why a CEO might lose some sleep over their CIO:

- The CEO thinks they aren't doing a great job
- The CEO doesn't know what kind of job they are doing

Let’s explore.

Let’s look at the downside first. A CEO may be thinking that the company systems just may not be able to take the strain.  Those niggling outages are starting to worry them.

The CIO waving the issues away as trivial may be the right reaction from the IT department's perspective, but that may not enough assurance for the CEO. In fact, the worst thing that can happen is that the CIO just does not communicate clearly, with authority and at the right level to reassure. Half the time the CEO cannot even understand the CIOs reasons not to panic.

The CEO might sleep a little easier if the CIO had a decent team but they are all nerds. The CIO really should hire one or two class acts to manage the business interface but just won’t go for the right calibre.

The CEO thinks that if the CIO had some talent in depth it would be less scary and maybe there would be a better communicator on board.

What is really worrying the CEO is the move to multi-channel operations and how the business seems increasingly wide open to IT failure in more of its operations.

With larger numbers of customers and more revenue moving through the website, the CEO feels he needs greater assurance from the CIO that all will be ok.

Layer on top of that the fact that two competitors have recently launched integrated loyalty initiatives that are winning positive PR and probably sales

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