How automation helps Abu Dhabi Terminals work remotely

Arturo García, chief automation officer at Abu Dhabi Terminals, shares best practices for enabling a remote workforce and supporting business continuity, one of the key challenges during the coronavirus crisis.

arturo garcia
Abu Dhabi Terminals

The global COVID-19 pandemic and its consequent health and economic impact is forcing  companies to face one of the greatest challenges in recent decades: how to continue key business operations and ensure their survival. Many of the changes that are reconfiguring the enterprise in this moment of disruption depend on technology.  

Working remotely is not something new for Abu Dhabi Terminals (ADT), established in 2006 and located at Khalifa Port, halfway between Abu Dhabi and Dubai. ADT’s core business is managing and operating the Khalifa Port Container Terminal (KPCT), which is the largest semi-automated port in the region.

Since commencing operations in 2012, ADT has used technology to remotely operate some of the day-to-day functions in the container yard. Remote Operating Stations (ROSes) in the operations centre allow operators to load and unload containers from trucks remotely, as opposed to having operators in the cranes. The company is in the process of automating this process in order to improve efficiency. ADT also uses remote operators located at its BPO (business processing outsourcing) centre in the Philippines to handle exceptions and remotely operate the truck gates.

"Automation is key," according to Arturo García, chief automation officer at ADT. The terminal operator’s vision, since its inception, is to bring and maintain consistency across its operations. This is why it’s invested heavily in automation technology – the key, along with cloud, to its business continuity plan.

Automation helps maintain productivity

To continue reading this article register now

7 secrets of successful remote IT teams