Q&A: How to handle double disruption: COVID and digital transformation

Warren Hero, CIO at "big five" South African law firm Webber Wentzel, talks about how he copes with steering digital transformation during the global pandemic

warren hero
Warren Hero

CIOs have to do double duty these days: They play a critical role in keeping their businesses operating safely during a global pandemic, while continuing to ensure adoption of emerging technology that will keep them competitive.

The legal field, like many other sectors, faces a fundamental, tech-driven shift in how it operates. For example, “lawbots” will handle a quarter of internal legal requests by 2023, according to Gartner. Legal departments will increasingly make use of artificial intelligence (AI), machine learning, natural language processing and virtual legal assistants (VLAs) to up their overall efficiency and offer a more responsive service to their clients, according to tech consultancy and market research firm.

Warren Hero, the CIO at Webber Wentzel, an African law firm headquartered in Johannesburg, is working closely with his fellow executives to build capabilities that ensure the firm stays ahead of the curve. We chatted to him about his work, handling change and what he and his team are doing to enable a distributed workforce during the pandemic.

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