Responding faster in a global pandemic – the NHS Scotland story

In the first episode of the Innovate To Accelerate podcast series, Deryck Mitchelson, director of digital and security at NHS National Services Scotland, describes how ServiceNow has helped the organisation to simplify business workflows, improve employee experience – and critically – deliver vital services, including a track-and-trace application, to NHS in Scotland during the Covid-19 crisis.

‘The benefit of our collaboration [with ServiceNow] has been felt profoundly during the Covid-19 pandemic. It has allowed us to more effectively deliver our critical services to the NHS in Scotland under the most challenging circumstances,’ says Mitchelson.

Tune in now to hear Mitchelson discuss changing strategic priorities in light of Covid-19, the rush to introduce a track-and-trace application, the acceleration of cloud, and the value that ServiceNow has bought to the table. This podcast series is produced by in association with ServiceNow.


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