How UK CIOs responded to shifting business models

COVID-19 has forced organisations to reimagine business models, customer and supply chain relationships and working practices. Here, three UK technology leaders discuss how they managed through that disruption.

COVID-19 coronavirus cell models lie scattered across a keyboard and workspace.
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Since the emergence of COVID-19, organisations have had to reimagine business models, reorganise customer and supply chain relationships and reassess working practices. In some cases, businesses have sought government loans to ensure survival, while others have accelerated transformation initiatives to meet rising demand for digital services.

So, what has this disruption meant for the CIO? We asked the question at the first virtual CIO UK Summit in September.

Navigating small pivots, not wholesale changes

For many CIOs, the first act after the UK lockdown was rooted in practicality, with most employees requiring working laptops, desktop PCs and collaboration software to be able to work from home.

Aline Hayes, director of technology for Experian in EMEA, explained how the early days were just focused on enabling employees to work effectively from home, especially departments like contact centres, which were used to working together in one location.

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