Change management is key to IT project success at Dubai Investments

The challenges of digital transformation involve not just technical issues but, on the human level, change management. Just ask Venkatesh Mahadevan, who as leader of Dubai Investment's massive IT makeover had to balance priorities for multiple group affiliates.

venkatesh mahadevan
Venkatesh Mahadevan

Digital transformation has become an imperative for Middle East CIOs. Hyperscale data centres have been built throughout the region in the last few years, and the pandemic has accelerated the transition to the cloud for many enterprises. This has increased pressure on companies in all sectors to optimize business processes to stay competitive.

But the challenges of digital transformation are many, involving not just technical issues but, on the human level, change management. Just ask Venkatesh Mahadevan, CIO at Dubai Investments (DI). Over the last few years, Mahadevan has led a massive digital transformation project that has touched all areas of DI, a public joint stock company listed on the Dubai Financial Market, with over 19,800 shareholders.

Two of the most challenging aspects of a project of this scale, Mahadevan says, are change management and balancing multiple priorities.

DI has some 40 subsidiaries and joint ventures in the UAE and Middle East, in sectors including real estate, manufacturing and industrial, and financial. The diversified group embarked on its digital transformation journey in 2019.

"One of the most significant business problems we set out to solve was customer service efficiency and complete transparency of information, both from a customer and organization perspective," Mahadevan says. "This is where the shoe pinched the most."

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