UAE CIOs report rising IT complexity: Full-stack observability can help

As digital transformation projects have accelerated in the Middle East, so has IT complexity. UAE tech leaders say they are looking for real-time visibility to deal with this growing challenge, and full-stack observability can help.

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Over the last year digital transformation projects across the Middle East have dramatically accelerated, as the pandemic pushed businesses to shift to remote work and a digital-first mindset almost overnight.

These initiatives typically involve migration to cloud services and deployment of new communications tools. The resulting complexity has increased the need for more sophisticated application performance monitoring (APM) programmes that can foster what is known as "observability" — the ability of a system to provide a high-level overview of IT infrastructure as well as granular metrics, to allow for efficient network and security management.

According to Harish Dunakhe, IDC research director, software and cloud, while many META CIOs may have de-prioritised some of their more long-term initiatives at the start of the pandemic, they brought forward those that ensured business continuity by enabling implementation of critical systems such as business collaboration. As time went on, they then began to look at IT architectures, factoring in changes like flexible working, which has become part of the 'new normal'.

With this in mind, most CIOs are refactoring their business applications and driving app portfolio modernisation initiatives says Dunakhe. AI, big data and analytics are some of the biggest priorities, but "while the objective is to respond faster to the changing market needs, it's definitely increasing IT complexity," he notes.

Pandemic increases IT complexity

A recent study by AppDynamics, a maker of APM and performance management software acquired by Cisco in 2017, backs up this view. Over two thirds (79%) of UAE technologists questioned reported that the pandemic had created more IT complexity than ever before. Key contributors included acceleration to cloud computing, new sets of priorities and challenges, multiple, disconnected monitoring solutions, technology sprawl and a patchwork of legacy and cloud technologies.

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