Planning an IT strategy: The first 100 days for DS Smith’s new CIO

Six strategic themes focused on ensuring that IT adds to the bottom line, and women in tech are front of mind for Claire Dickson, as the new DS Smith CIO works through her 100-day plan.

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Claire Dickson

Last month, multinational packaging business DS Smith announced that Claire Dickson had joined the organisation as its CIO, leading the company’s technology agenda and focusing on the transformation of its data and digital technology capabilities to improve efficiency and customer experience.  

Dickson told about her 100-day plan, laying the groundwork to transform IT from a cost centre to a commercial differentiator, building D&I into teams and mentoring women in tech.

CIO remit includes security, operations, data

Dickson joins DS Smith, the sustainability packaging solutions, paper products and recycling company, having previously held the same position at BP’s Downstream division, and her remit as CIO comprises cybersecurity, operations and delivery, and data and digital enablement.

She reports to group CFO Adrian Marsh, but she’s also part of the group strategy committee, which brings her into regular contact with group CEO Miles Roberts and Alex Manisty, who heads up strategy and innovation, a role that includes investigating customer demand and future business models.

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