Inside NZ retail chain Mitre 10’s digital transformation

The owner-operated home-improvement retailer’s Programme One effort will remake the technology stack. Mitre 10 execs share the details of where the five-year effort stands in Year 2.

Undertaking a major digital transformation for a large retail brand is a tough ask, especially after the COVID-19 pandemic, but when your stakeholders include 64 store owners that adds a little more complexity to the task. So, it’s not surprising that a session on home improvement retail chain Mitre 10’s transformation journey drew a lot of interest at SAP’s recent user group event in Auckland.

Asbjorn Aakjaer, programme director for the project at Mitre 10, says the business is two years into a business-wide transformation they’ve named Programme One. It includes a refresh of all the IT systems used to serve its 85 stores, owned by 64 people, and will result in an entirely new technology stack. “We’ve set about to change everything, from the foundation all the way up, including the way we work and the systems that support our work, with a focus on our customers and team members,” he says.

Multiple stakeholders for major transformation programme

The programme’s six priorities are:

  • Future-proof the organisation’s technology.
  • Exceed customer expectations.
  • Lower the cost of doing business.
  • Enable the teams to be better at what they do.
  • Ensure everyone understands how the business works end to end.
  • Maintain an entrepreneurial spirit.

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