Travelers’ Mojgan Lefebvre on the future of business innovation

The insurer’s EVP and chief technology and operations officer discusses agile innovation in a hybrid work world in a video interview with CIO.com’s Maryfran Johnson.

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IDG

For many organizations, the pandemic accelerated digital transformation efforts already underway, with customer experience and employee experience squarely at the center.

Today, all minds are turned to return to office plans as the future of work, at least for now, appears to be hybrid. The question: How will agile teams that flourished in in-person settings adapt to new ways of working and continue to advance business innovation?  

CIO’s Maryfran Johnson sat down with Mojgan Lefebvre, executive vice president and chief technology and operations officer at Travelers, to discuss just that.

Lefebvre joined Travelers in 2018, in a unique leadership role overseeing all aspects of technology and data strategy, cybersecurity, insurance operations functions, and omnichannel customer engagement.

Under her leadership, Travelers has been winning national awards, including two of our own CIO 100 awards for technology innovation, last year in 2020 and again this year.  Most recently, she was named to the new Forbes CIO Next list as one of the 50 most innovative technology leaders.

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