Everyone’s online. You may be reading this while working from home (WFH). Students are learning from home. E-commerce is booming. Even medical diagnosis is increasingly conducted remotely…
This insatiable demand for connectivity extends beyond the four walls of the data center.
The Internet is the new enterprise network now.
That’s uncomfortable reading for network operations professionals, tasked with monitoring a network that spans unfamiliar cloud and remote work environments. Any degradation in network performance can reap serious damage to the end-user experience or worse, the company’s revenue streams.
The enterprise is struggling to monitor this vast, fast-scaling, complex, interconnected network. A study by Dimensional Research, for example, reveals that 73% of network professionals find it difficult to manage their network. And 71% state adoption of new network technologies is delayed by inadequate monitoring solutions.
Expanded visibility to protect the customer experience
So how do you reach this future state of unified network visibility? The answer lies in Experience-Driven NetOps, which extends your monitoring reach into every communication path the user-experience traverses, from home wireless and into cloud providers – all from a single pane of glass. For the first time, the enterprise can benefit from unified monitoring of traditional and SDx networks, LAN, WAN, enterprise networks, ISP, and cloud networks. Holistic awareness across domains and vendor technologies helps to isolate the true root cause of user-experience performance issues while protecting and increasing revenue.
Ultimately though, Experience-Driven NetOps is about employees and customers. By reimagining network monitoring, you can improve the end-user experience and make the IT organization a better partner for driving the accelerated digital transformation. You can look at Experience-Driven NetOps another way: it can both ensure your networks are experience-proven and your network operations teams are experience-driven.
This modern network monitoring approach is happening now. Take this real-world example of one communications service provider (CSP), where acquisitions resulted in the company contending with multiple network operations challenges, including too many existing monitoring tools. It also needed to manage more than a half-million miles of fiber, hundreds of thousands of fiber-lit buildings and Wi-Fi hot spots, mobile, and 5G networks. Today, this CSP is integrating all dimensions of network monitoring into a unified platform that supports high-scale operations and provides assurance of the entire infrastructure estate.
This spans 300,000+ devices, 6M+ polled items, and 4M+ interfaces. Innovative network monitoring has helped the CSP prove its SLA achievements, immediately saving more than $800,000 in penalties.
Likewise, there is the example of a managed services provider that manages multi-technology and multi-vendor network infrastructures for European managed services customers. The organization lacked high-scale performance analysis that could store, analyze, and display massive volumes of information. A single portal underpinned by AI-driven monitoring, enabled the MSP to realize a 70% alarm noise reduction, compressing hundreds of alarms per week to 5-10 alarms, accelerating root cause identification, and improving the mean-time-to-repair.
Learn more about how to tackle the challenges of explosive network growth in this new eBook, 4 Imperatives for Monitoring Modern Networks. Read now and discover how organizations can plan their monitoring strategy for the next-generation network technologies.