Hybrid work has gone from a safety measure during a global crisis to the top preferred way of working. Companies across every industry are embracing it, but some don\u2019t know how to prepare for this new work environment. What kinds of tools should they use? How can they ensure purposeful and consistent employee experiences? Here are a few ways: \n\nThis creates some important considerations from a technology perspective:\n\nMoving to the cloud is no longer enough. Companies need to use the cloud as a toolkit to deliver personalized communication experiences on a case-by-case basis.\n\nIn a world of hybrid work, composable innovation \u2013 enabled through Cloud 3.0. \u2013 is needed for creating flexible, fit-for-purpose communications. The concept of composability allows companies to use application components through low-code, no-code interfaces to create their own personalized experiences within minutes. They can give their hybrid workers exactly what they need at their fingertips (ex: adding chat or video on top of their collaboration apps to make information-sharing faster and easier regardless of where they\u2019re located).\n\nComposability also allows you to reimagine what\u2019s possible in terms of business communications (as we say at Avaya: if you can dream it, you can build it). Start with the problem you\u2019re trying to solve for or the outcome you want to achieve and ask yourself, \u201cHow can we build for that?\u201d \n\nThe requirements of a hybrid work model cannot be met by a single, generic cloud application. A composable, Cloud 3.0.-enabled platform gives companies what they need to support hybrid work today and into the future. \n\nIt\u2019s no longer about customer service workers (ex: contact center agents) and office workers (ex: knowledge workers). Hybrid work is about organic, persistent communication regardless of persona.\n\nSomeone\u2019s persona shouldn\u2019t dictate their access to information or the ability to seamlessly communicate and collaborate. Workstream Collaboration is a cloud-based application that converges siloed UC and contact center technology into one tool with one single application. \n\nCalling, messaging, meetings, file sharing, and task management is all in one place in the Workstream Collaboration platform, available to all workers whether they\u2019re in-office, at home, hot desking (when desks are used by different people at different times, on an ad hoc basis), or on the road. \n\nYou can search contacts, call anyone inside or outside the organization, hold, transfer, merge, and handle multiple calls with enterprise quality. Avaya helps customers protect business investments by using their existing on-premises calling capabilities\u00a0within the Avaya Spaces Workstream Collaboration platform. Unlike traditional PBX environments, Workstream Collaboration is specially designed for today\u2019s world of hybrid work. \n\nWe\u2019re only scratching the surface of how AI and automation can help improve hybrid work.\n\nHere are some of the ways AI and automation can be used as part of a hybrid work model: \n\nHybrid work has changed how we work\n\nThe ways in which people work, communicate, and collaborate has not only changed but has been significantly disrupted. Avaya sees these disruptions as opportunities for growth. The agility and cloud-based composable innovation of the Avaya OneCloud Experience Platform enables businesses to create, experiment, and succeed regardless of how work changes or what communication and collaborations challenges might arise.\n\n\n\nSpeak to an Avaya Cloud expert today to get started on your enterprise\u2019s Workstream Collaboration journey.