To help meet the needs of enterprises that are looking to navigate uncertain economic conditions while complying with new data regulations, ServiceNow has released the next iteration of its Now workflow automation platform, dubbed Tokyo, with new features that focus on easing supply chain complexities and optimizing asset and human resource (HR) management.\n\nTokyo\u2019s release comes just months after the company released the previous version of the Now platform, named San Diego, that focused on personalization and automation of work experiences.\n\nThe new release, according to the company, is geared more toward chief financial officers and chief operating officers who are looking for a return on their IT investment.\n\nSimplifying the supply base\n\nThe release comes with a new feature, dubbed Supplier Lifecycle Management (SLM), that can read names and other data of suppliers from emails and spreadsheets and move them into a new window inside the Now platform.\n\nAutomatically moving these supplier contacts and information, according to ServiceNow, helps enterprises reduce operating cost and allows the supply chain team to focus on creating a more resilient supplier base.\n\nThe SLM also offers a supplier-facing interface that can be used to launch queries for the enterprise.\n\nFor users in the enterprise itself, Tokyo includes a new tool, dubbed Enterprise Asset Management (EAM), designed to automatically track and help manage the full lifecycle of physical business assets, from planning to retirement, for industries such as healthcare, financial services, retail, manufacturing, and the public sector.\n\nThe EAM tool can enhance companies' strategic planning capabilies as it allows easy visibility into the enterprise asset estate, the company said, adding that EAM can alo help to optimize inventory levels in order to generate maximum efficiency from existing assets.\n\nAutomating HR issue resolution\n\nServiceNow\u2019s Tokyo release also offers features that focus on simplifying human resource management.\n\nOne new feature, Issue Auto Resolution for Human Resources (ITSM), is designed to help HR teams manage issues brought up by company staff by applying natural language understanding to analyze employee requests and deliver content through the same channels used by employee. These channels can be Microsoft Teams, SMS or email, the company said, adding that ITSM understands and routes any request to a specific HR representatives in case of pressing matters.\n\nAnother feature, dubbed Manager Hub, is focused on employee retention. The feature, which can be accessed via the Employee Center (desktop or mobile), provides a single window for managers within an enterprise to map employee milestones and review them.\n\nThe Manager Hub can be used by an enterprise to deliver personalized training to all managers within an enterprise, Service Now said.\n\nSecurity and Sustainability\n\nThe Tokyo iteration of Now also comes with added sustainability-planning and security features.\n\nThe new release offers a feature named Vault, designed to secure business-critical ServiceNow applications by using controls such as flexible key management and data anonymization. It also allows enterprises to export their ServiceNow system and application logs at scale and in near real-time, the company said.\n\nAnother tool in Tokyo\u2019s arsenal is the Admin Center, which allows system administrators to discover, install and configure ServiceNow tools or features through a self-service interface. Admin Center, according to the company, can take advantage of new Adoption Blueprint features, which in turn can recommend applications to administrators based on criteria such as instance maturity and application entitlements.\n\nIn order to help enterprises plan and manage their sustainability goals, the Now platform\u2019s Tokyo release comes with an environmental, social, and governance (ESG) management tool.\n\nThe tool, according to the company, can track performance towards goals, collect and validate data for audits and create reports that aligns with major ESG reporting frameworks.