Around the world, organisations are fine-tuning the new digital focus brought about by the COVID-19 pandemic. To remain competitive, they have to grapple with multicloud-based data and operations, software as a service and hybrid working, among other trends.\n\nIn this dynamic environment, those that don\u2019t know exactly how their business-critical applications are behaving and performing at all times are wasting their time and money \u2013 and losing ground against competitors.\n\nSkills and integration issues \n\nBecause of the evolution of applications, traditional monitoring tools, skills and processes \u2013 often deployed in silos to focus on specific areas only \u2013 are no longer sufficient.\n\nThis lack of integration and intelligent data processing creates a visibility and governance nightmare. It limits organisations\u2019 ability to ensure fast and effective fault tracking and performance improvements in a holistic manner. When an application goes down, they may not know the reason or impact \u2013 and, importantly, how to avoid another outage proactively.\n\nThey may also find it difficult to protect their network and users against attacks and vulnerabilities without the necessary real-time application security monitoring.\n\nVisibility leads to insights \u2013 and action\n\nTo survive and thrive, organisations need to adopt a data-driven approach to modern observability.\n\nProactive performance management and automated issue identification can avert application problems \u2013 whether traditional or hybrid, on traditional infrastructure or in the cloud \u2013 before they affect users or customers. Also, intelligent security insights across multicloud environments strengthen application security.\n\nFull-stack observability refers to real-time observability across an organisation\u2019s technology stack \u2013 including applications, software-defined computing, storage and the network. The data it generates gives organisations actionable insights into the behaviour, performance and health of their applications and supporting infrastructure.\n\nWith all these benefits, observability seems an obvious choice to make, but it can be hard to adopt given many organisations\u2019 limited skill sets. A lack of technological skills and resources may keep them from striving for full, data-driven observability.\n\nFor this reason, there is value in working with an experienced partner to make the shift to modern observability across the entire stack \u2013 not only during the implementation phase but also to ensure continual fine-tuning.\n\nFor example, the vast amounts of data generated by modern monitoring tools can be daunting. Without expert assistance and the application of artificial intelligence and machine learning, few organisations can interpret and contextualise all of this data to support their business outcomes.\n\nFrom assessment to intelligent support\n\nNTT\u2019s 360 Observability, powered by Cisco\u2019s suite of full-stack observability tools, delivers end-to-end monitoring visibility supported by the unification of application and network performance management tools.\n\nAs a first step, our Observability Maturity Assessment helps organisations align their business and information technology strategies.\n\nThis assessment summarises their performance management goals and identifies the gaps and areas of overlap between their current and desired states of observability.\n\nNext, it details recommendations and strategies for people, processes and technologies (including high-level architectures) to implement and support full-stack observability. This is supported by a high-level roadmap to achieving the organisation\u2019s goals.\n\nFrom there, they can select one of three service levels linked to our Multicloud Application Monitoring Platform. These include regular platform checks (including security) and upgrades, with audit logs, and ongoing fine-tuning of the monitoring settings. Alerts and data dashboards can be customised, and there are regular reviews and recommendations \u2013 including the option of observability knowledge transfer and mentoring.\n\nIn this way, working with a partner like NTT delivers both full-stack observability and peace of mind to organisations, allowing them to focus fully on achieving their business goals.\n\nLearn more about 360 Observability from NTT and discover your Observability Maturity.\n\nJames Wesley is Director of Offer Management: Application and Observability Services at NTT.