Digital transformation and the shift to hybrid working are unlocking new revenue opportunities for businesses, driving operational efficiencies, and improving employee experiences. But for IT teams, the two trends are also bringing a range of challenges.\n\nFirst, IT teams must manage ever more decentralised networks that extend to anywhere an employee can connect to corporate systems with a device. Ensuring performance, uptime, and security has never been more of a challenge.\n\nSecond, greater digitalisation brings with it exponentially more data. It\u2019s thought that in 2021 almost 10 exabytes of new data was generated (with one exabyte equivalent to approximately 25 billion DVDs). By 2025, the volume of data created, captured, copied, and consumed worldwide is forecast to increase to more than 180 zettabytes from a 2020 base of 64.2 zettabytes.\n\nTo store and manage huge volumes of data effectively, organisations need to be able to monitor infrastructure availability and performance around the clock. Without tools to manage rapid data growth or the ability to scale their internal teams, businesses may find they\u2019re unable to realise the full benefits of the digital systems.\n\nAccording to Ewa Wojcik, Business Solutions Manager, at Comarch ICT, a systems integrator, this all means that a more holistic approach is IT monitoring is needed: \u201cRegardless of business size, the days of relying on a help desk to troubleshoot technology issues is long past,\u201d Wojcik says. \u201cIn a digital-first, distributed working environment, businesses need to pivot to always-on, high-level monitoring services provided by a Network Operations Centre\u201d\n\nFor Wojcik, businesses should outsource their NOCs rather than build them in-house. \u201cNOCs are a perfect use case for outsourcing,\u201d she says. \u201cThey provide on-tap access to leading-edge systems at scale and the best technical expertise available, and all at a far lower cost than building and maintaining a NOC in-house.\u201d\n\nBusinesses\u2019 specific monitoring requirements will vary according to the organisation\u2019s size and industry. According to Comarch these differences can be accommodated through one of four levels of data monitoring:\n\nAs with any technology or service, IT monitoring depends on the scale, budget, location, and the nature of a company\u2019s operations. However, all organisations have one thing in common: they can benefit from working with partners like Comarch that can tailor services to their needs and deliver the capabilities required to maintain resilience and performance in an increasingly digital world.\n\nTo read more about the four levels of IT infrastructure monitoring, download Comarch\u2019s new white paper here.