CRM software provider Zendesk is reducing its workforce by another 8%, citing macroeconomic uncertainty, just six months after the company laid off 300 staffers for the same reason.\n\n\u201cAll this is difficult news to share, but I\u2019ve made the decision to reduce our workforce by 8% at Zendesk,\u201d CEO Tom Eggemeier wrote in an email to all employees, which was later posted as a blog.\n\nThe new tranche of layoffs, according to Eggemeier, can be attributed to continued macroeconomic uncertainty and increased competition from rivals.\n\n\u201cWhen I joined at the end of November, I\u2019d hoped a combination of improving macroeconomic conditions and streamlining costs would help us avoid this moment. Unfortunately, macroeconomic conditions have not improved and we find ourselves in an increasingly competitive marketplace,\u201d Eggemeier wrote.\n\nIn November, Zendesk laid off around 300 staffers from its global workforce of 5,450 employees to reduce operating expenses because the company hired more employees than were commensurate with its growth projections.\n\n\u201cFrom 2020 \u2013 2022, our hiring outpaced our business realities,\u201d Eggemeier, who joined the company in November last year, wrote. Zendesk\u2019s executive team had taken responsibility for the first round of layoffs that came months after it was acquired by a consortium of private equity firms for $10.2 billion.\n\nEggemeier also pointed out that Zendesk\u2019s enterprise customers were considering adopting newer technologies such as generative AI and said Zendesk would tune its employee structure to help customers meet their desired goals.\n\n\u201cLooking ahead, I believe we have an incredible opportunity to lead the new era of intelligent CX. The new solutions we introduced at Relate \u2014 Zendesk AI and Conversational Commerce \u2014 will help our customers transform the way they do business,\u201d Eggemeier wrote.\n\nThe severance package for affected employees would include three months of base salary, a prorated portion of an annual bonus, health insurance benefits, and immigration support among other things, the CEO wrote.\n\nSeveral technology companies such as Amazon, Meta, and Microsoft have held multiple rounds of layoffs since October last year due to tepid demand arising out of macroeconomic uncertainty and global phenomenon such as the Russia-Ukraine war.\n\nThese layoffs have continued in 2023 with more staffers being laid off than the previous year. According to data compiled by Layoffs.fyi, the online tracker keeping tabs on job losses in the technology sector, 726 tech companies have laid off about 200,846 staff so far this year, compared to 164,709 layoffs last year.