Artificial Intelligence
News
Nvidia offers retail loss prevention software to accelerate accelerator chip sales
As Nvidia’s customer tracking technology develops, scrutiny from retail CIOs is put into sharper focus.
Feature
IT leaders’ top 12 takeaways from 2022
CIOs share insights on the lessons they’ve learned this year about the pace of business transformation, implementing value-oriented IT initiatives, and the benefits of a thriving workplace culture.
CIO Tech Talk Voices
You may already be sustainability-minded!
Here are five ways CIOs can go green. Best of all: most of these moves will also make you look good. Even if your organization isn’t trying to save the planet.
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AT&T embraces intelligent automation at scale
Six years into its robotic process automation journey, AT&T has implemented more than 3,000 bots, developed an automation center of excellence, and realized a 20x return on investment.
News
AWS adds machine learning capabilities to Amazon Connect
At re:Invent 2022, Amazon Web Services announced the general availability of forecasting, capacity planning, scheduling, and Contact Lens features for its Amazon Connect contact center service, while introducing two new features in preview.
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Carhartt turns to data under new CIO
19-year Carhartt vet Katrina Agusti takes the IT reins at the workwear manufacturer with an eye toward capitalizing on its cloud journey by improving data operations and making the most of AI.
News Analysis
Why CIOs should invest in digital through economic headwinds
According to analysts at Gartner, CIOs should use digital investment through the recession in order to deliver growth, and repeatable financial and environmental benefits.
Feature
Johnson & Johnson’s big bet on intelligent automation
Three years in, Johnson & Johnson’s Ajay Anand and Stephen Sorensen reflect their quest to deliver half a billion dollars of impact from intelligent automation at the pharmaceutical titan.
Feature
Regeneron turns to IT to accelerate drug discovery
CIO Bob McCowan’s digital and data transformation sets the stage for innovation by equipping the pharmaceutical’s scientists with the data they need to experiment and test hypotheses.
Feature
How to launch—and scale—a successful AI pilot project
For enterprise AI projects, the proof is in the pilot. Here’s how four enterprise IT leaders set themselves up for success.
Feature
Inside track: Chris Bedi on his evolving CIO role at ServiceNow
Growing from the maintenance of internal infrastructure to a more holistic digital role, it’s been a transformational period for Chris Bedi after stints as CIO for two electronics manufacturers.
Feature
Chipotle’s recipe for digital transformation: Cloud plus AI
CTO Curt Garner fortified the fast-casual chain’s digital aspirations with an all-in push for the cloud, providing a foundation for innovations aimed at improving customer experience and restaurant operations.
CIO Tech Talk Voices
Reimagining the new future of work: The CXO’s transformation conundrum
Designing the new blueprint for work to balance AI/automation, hybrid models, and new behaviors and expectations.
News
Google Cloud AI update adds translation, document services
The company has released a new AI-based translation service called Translation Hub and added two new features to its Document AI service.
Feature
Inside the US Army’s ‘warfighting’ cloud
The US Army first-ever CIO, Dr. Raj Iyer, discusses the ‘game-changing’ impact the cloud, data, and AI are having in support of Ukraine’s fight against Russia and in safeguarding democracy at home.
Feature
P&G turns to AI to create digital manufacturing of the future
The consumer goods multinational company, with help from Microsoft, is adopting the industrial internet of things, digital twin, AI, and machine learning to transform manufacturing at scale.
Feature
IT enters the era of intelligent automation
Seeking to expand the benefits of business process automation, leading organizations are extending their RPA implementations with a mix of AI and machine learning.
Feature
The business value of NLP: 5 success stories
These five organizations are using natural language processing to better serve their customers, automate repetitive tasks, and streamline operations.
CIO Executive Council POV
USPTO takes human-first approach to AI innovation
As one of the oldest government agencies, the US Patent and Trademark Office takes the ‘for the people, by the people’ credo seriously in its day-to-day work, including AI and machine learning development.
Feature
Measuring the business impact of AI
Taking stock of AI ROI is challenging but essential. IT leaders and industry observers lend insights on how to get a clear idea of whether your AI efforts are paying off.-
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