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IDG Contributor Network

Asset Management: A pain pill or a nice-to-have?

How relevant is IT Asset Management (ITAM) in the cloud era? What are the biggest problems it solves?


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What it takes to provide best-in-class customer experience

By integrating marketing technology and customer contact center systems, companies get a 360-degree view of the customer experience (CX), allowing them to more easily improve it.


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IDG Contributor Network

5 ways to kick-start your platform strategy

Data-driven business models often rely on building platforms that bring users and suppliers together in mutually beneficial ways. However, attracting your first customers to a platform that has little to offer can be a stumbling block...


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Singapore SP Telecom partners with Nokia to build 5G network by 2020

On June 17, SP Telecom announced a collaboration with Nokia to enable faster go-to-market solutions for 5G deployment in Singapore by 2020. 


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4 hot digital transformation trends — and 4 going cold

Now considered essential to business success, digital transformations are redefining the business-IT relationship, reshaping technology portfolios, and revolutionizing how work gets done.


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United goes digital to ease overbooked-flight aggravation

The airline's Volunteer Solicitation Program leverages automation, data analytics, and gamification to boost customer satisfaction when flights are overbooked.


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9 effective team building activities to try this year

Whether you're trying to mend a broken team, make newcomers feel welcome or reward a high-performing team, finding the right team building activity is key. Here are 9 popular activities and why they work.


Arnel Azores (First Metro)

Marrying security with technology at First Metro

Arnel Azores, Department Head of Information Security at First Metro, outlines the importance of protection alongside progress.


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7 tips for getting out of a bad vendor contract

When a seemingly sweet deal turns sour, it's time to prepare an exit strategy. Here’s how to preserve essential business operations, your vendor relationship and your job.


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How Salesforce’s Tableau acquisition will impact IT

The deal is good news for Salesforce.com users, less so for users of Tableau alone.


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IDG Contributor Network

Who will win the war for DMP?

The transition from brick and mortar retail to digital sales was a seismic change. Our data-driven world is on the verge of another, from CRM to data management platforms. Which platform will become the new industry standard?


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RPA is poised for a big business break-out

Robotic process automation is driving efficiency at enterprises such as State Auto, Berry Appleman & Leiden, American Fidelity Assurance and other companies.


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Beate Uhse aims to personalize the online sex shop

Once Germany’s largest erotic products retailer, Beate Uhse hopes to make a come-back with a privacy-sensitive approach to e-commerce personalization.


Parminder Singh (Mediacorp)

How a dynamic digital strategy revitalised Mediacorp

Parminder Singh, Chief Commercial and Digital Officer at Mediacorp, explains how data, analytics and artificial intelligence transformed a legacy media business into a global pioneer.


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IDG Contributor Network

Can crime be predicted with AI/ML?

US law enforcement believes they can and will be able to predict future crime events, proactively diffuse possible violent and criminal hotspots ahead of an actual criminal occurrence. Although in its infancy within law enforcement,...