What is ITIL? Your guide to the IT Infrastructure Library
ITIL is a framework of best practices for delivering IT services. ITIL’s systematic approach to ITSM can help businesses manage risk, strengthen customer relations, and build an IT environment geared for growth, scale, and change.
The rise of servant leadership
The Great Resignation has ushered out command-and-control style leadership in favor of empathy and empowerment. These tech leaders put those principles into practice.
The technologist’s classic blunder
Steve Jobs fell for it, so did Steve Sewell, founder of Builder.io, among countless others. But avoiding it takes just a simple mindset shift.
Oracle integrates CDP data in Fusion Cloud for better customer service
As enterprises step up efforts to enhance customer experience, Oracle is integrating data from its Unity Customer Data Platform (CDP) into its Oracle Service application, as part of the company’s Fusion Cloud Customer Experience (CX) offering.
D-Wave puts a third quantum computer in the cloud
The company is making its third D-Wave Advantage system available via Amazon Braket and has updated its tools to enable enterprises to apply quantum annealing to new optimization problems.FROM OUR ADVERTISERS
Top 8 predictive analytics tools compared
Predictive analytics tools comb through your data to divine visions of your business future. Here’s an overview of the wide array of options available today.
CIO Leadership Live with Winnie Rebancos of Coca-Cola Philippines
Winnie Rebancos, CIO of Coca-Cola Philippines, joins James Henderson for CIO Leadership Live in ASEAN, produced by CIO.com and Foundry. Winnie outlines the process and business benefits of migrating workloads to the cloud, in addition to sharing examples of achievement and peer-to-peer guidance from an inspirational career in technology.
Redefining the CIO role post-pandemic
A tumultuous two years have shifted expectations of what IT could and should deliver. Today, CIOs are taking stock and redrawing the boundaries around their role and responsibilities.
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CIOs look to foster innovative IT cultures, post-COVID
Coming out of the pandemic, CIOs are placing a greater emphasis on innovation by re-engineering IT cultures for sustained creativity and expanding on breakthrough pandemic solutions.
IBM adopts ‘Rise with SAP’ for internal ERP cloud move
IBM will also offer to host clients’ S/4HANA systems on Power servers under the Rise umbrella.
8 business concepts IT leaders should master
CIOs must master critical business concepts to fulfill their new mandate of being business partners with their leadership peers. Here are the latest business terms and notions impacting IT.
What is a customer data platform? A unified customer database
CDPs are prepackaged, unified customer databases that pull data from multiple sources to create customer profiles.
CIO Leadership Live with Peter Tay of NTUC Income
Peter Tay, Chief Digital Officer of NTUC Income, joins James Henderson for CIO Leadership Live in ASEAN, produced by CIO.com and Foundry. Peter offers insights into the art of innovation and the importance of creating unique solutions to meet evolving customer demands, in addition to outlining market expansion plans beyond Singapore.
Reskilling IT for digital success in a tight talent market
IT leaders are upskilling IT staff in sought-after skills to support organizational transformations — and to improve employee retention. Here, CIOs share training strategies and lessons learned.