ITIL is a framework of best practices for delivering IT services. ITIL’s systematic approach to ITSM can help businesses manage risk, strengthen customer relations, and build an IT environment geared for growth, scale, and change.
As enterprises step up efforts to enhance customer experience, Oracle is integrating data from its Unity Customer Data Platform (CDP) into its Oracle Service application, as part of the company’s Fusion Cloud Customer Experience (CX) offering.
Winnie Rebancos, CIO of Coca-Cola Philippines, joins James Henderson for CIO Leadership Live in ASEAN, produced by CIO.com and Foundry. Winnie outlines the process and business benefits of migrating workloads to the cloud, in addition to sharing examples of achievement and peer-to-peer guidance from an inspirational career in technology.
Peter Tay, Chief Digital Officer of NTUC Income, joins James Henderson for CIO Leadership Live in ASEAN, produced by CIO.com and Foundry. Peter offers insights into the art of innovation and the importance of creating unique solutions to meet evolving customer demands, in addition to outlining market expansion plans beyond Singapore.