How COVID-19 accelerated Phoon Huat’s move to e-commerce
The Singapore-based food supplier moved into online sales as the pandemic gathered steam—then had to rework its platform to scale and improve customer experience.
12 IT skills paying the highest premiums today
From risk analytics to deep learning, these 12 IT skills are earning the highest pay premiums in 2021, according to data from Foote Partners.
How the right automation strategy can unlock data silos
Struggling to make sense of all the data your company creates? The right automation strategy may be your best bet to unlock silos and make data more useful.
Microsoft’s Office 365 price increases: How to reduce the hit
Microsoft will increase the price of Office 365 by up to 25% in March 2022, but there are things CIOs can do now to limit the damage.
Podcast: CIO Leadership Live with Tony Caesar, MANA IT Head, Ericsson
Tony Caesar, MANA IT Head at Ericsson, joins Maryfran Johnson for this CIO Leadership Live interview, which is jointly produced by CIO.com and the CIO Executive Council. They will discuss the future of work, smart factory advances, virtual workplaces and more. This episode is sponsored by Tableau. Discover more at https://www.tableau.com/tableau-for-it/data-platform.FROM OUR ADVERTISERS
How Johnson Controls is going ‘digital to the core’
As the multinational conglomerate transforms to bring cutting-edge digital products and services to customers, CIO Diane Schwarz ensures that it is digital on the inside as well.
How to cultivate IT talent remotely
Identifying and growing IT talent in remote and hybrid workplaces is a big change for IT leaders, who must rely more on metrics, emotional intelligence, and new remote skills to elevate the best from their teams.
Salesforce tightens Slack integration at Dreamforce
Salesforce seeks to make Slack the interface for Salesforce users to collaborate around training, sales fulfillment, coding, and more. But CIOs should beware integrated pricing plans.
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CIO vs. CTO: Chief collaborators in tech
The line between CIO and CTO roles is increasingly blurring. Here’s how to these roles traditional differentiate, how they are converging, and how they can work together to create business value.
10 key skills for a successful cloud strategy
Success in the cloud also means tweaking your skills mix. From architecture expertise to vender relationship management, here’s what your organization needs to make the most of the cloud.
ServiceNow ‘Rome’ emphasizes employee experience
CIOs weigh in on ServiceNow’s latest Now platform update, which aims to make enterprise processes easier for employees to navigate, whether in the office, hybrid, or remote.
AI in hiring might do more harm than good
AI hiring tools claim to reduce bias in hiring by incorporating machine-based decisions, but at least in its early stages, AI hiring strategies have the potential to hurt DEI in your organization.
10 Power BI mistakes to avoid
Power BI is increasingly bringing the power of data to business users, but you may need more guardrails to get the most value from it. These are the most common things organizations get wrong.
5 questions with CIO-turned-CEO Ted Colbert
The Boeing Global Services president and CEO shares the leadership wisdom he lives by and why it’s not IT’s job to give the business what it wants.3 tips for combatting not-invented-here syndrome
Company culture and internal politics can block ideas at any time as they make their perilous journey from concept to value. These techniques will help you knock down those barriers to innovation.
How to win over your board of directors
A 15-minute board presentation can make or break a promising career. Leaders offer CIOs advice meeting board needs and expectations and winning their lasting support and respect.
10 impediments to IT innovation
From inefficient IT operations to an inability to upskill at pace, innovation is often undercut by ingrained organizational issues that IT leaders must change.
How container carrier ONE made its CRM shift a smooth one
The Singapore-based shipping company’s IT transformation relies on a Google-centric shift to the cloud.
7 techniques to enhance your power to persuade
In the workplace, influence is the ability to move someone’s thinking, actions, or decisions in a way that advances your business objectives. These seven concepts and techniques will give your influence skills a boost.
What is sentiment analysis? Using NLP and ML to extract meaning
Sentiment analysis, which enables companies to determine the emotional value of communications, is now going beyond text analysis to include audio and video.
The 15 most valuable IT certifications today
Looking for a leg up in your IT career? Here are the most valuable IT certifications you can earn to boost your salary in 2021.
7 signs your IT training sucks
A skilled IT staff can mark the difference between proficient operations and failure. Beware the warning signs of training programs that won’t create the IT expertise needed for long-term success.
CIO transformation: From order-taker to changemaker
Looking to take a step up in your CIO career? IT leaders and executive advisors outline key strategies for earning a more prominent, impactful role.
How Malaysia’s social security fund modernised itself
Malaysia’s Social Security Organisation chief strategy and transformation officer Edmund Cheong chose open source systems to modernise its IT infrastructure.
5 ways diversity and inclusion help teams perform better
Diversity and inclusion provide organizations with many benefits, including better access to talent and higher levels of engagement and trust.
What is AIOps? Injecting intelligence into IT operations
Organizations seeking to better monitor IT assets are turning to artificial intelligence to get ahead of performance issues and to automate fixes before negative impacts are felt.
Top 21 RPA tools today
Robotic process automation can streamline business workflows by eliminating tedious manual tasks without requiring you to completely re-engineer legacy systems.
CIO Think Tank: 5G in the enterprise
How will IT harness the power and promise of 5G? In this roadmap report, dozens of IT leaders share use cases, challenges, and insights.
7 IT metrics that matter most
As the number of IT metrics multiply, it’s important to zero in on the key indicators that offer at-a-glance insights on essential enterprise functions.
ECBA certification: An entry-level credential for business analysts
Is the Entry Certificate in Business Analysis a worthwhile cert for advancing your BA career? Here we offer training and exam info, salary data, and more.
Public cloud: 4 success stories
The public cloud has been a booster shot for digital transformation during the pandemic. IT leaders offer advice on driving efficiency and agility in the cloud.
Hands-on IT skills pay off more than certs, study says
Learning the right leading-edge skills is paying off in a job market that is becoming oversaturated with certificate holders, driving down credentialed premiums.
7 hot digital transformation trends — and 3 going cold
The pandemic has seen organizations doubling down on true transformation. Here’s how digital initiatives are reshaping technology strategies and revolutionizing how work gets done.
What is a CTO? The exec who sets tech strategy
The CTO has emerged as a key player in the C-suite, as digital transformations become high strategic priorities for so many organizations.
What is design thinking? An agile method for innovation
Design thinking eschews traditional development processes in favor of an agile, flexible method for developing products and services with a unique focus on the customer.
The 3 IT processes CIOs need most
Building effective IT 101: Processes matter, but some matter more than others. Here’s where to put your skin in the game as an IT leader.
Back to business, but not back to normal
The pandemic exposed the myth that the "normal" workplace worked. IT leaders have an opportunity to do better for diverse employees as they chart their paths to the future of work.
8 tips for improving customer experience
CX is the new IT imperative. Here’s how IT leaders can staff up, get agile, and spearhead tech initiatives that deliver experiences that win over customers.
IT navigates the ‘Great Resignation’
With the pandemic causing many to reevaluate lives and career, IT organizations must embrace creative work models and source from new venues to stem an escalating talent crunch.
CBAP certification: A high-profile credential for business analysts
Is the Certified Business Analysis Professional a worthwhile cert for advancing your BA career? Here we offer training and exam info, salary data, and more.
What is a product manager? A complex, cross-functional role in IT
Product management is a complex role that requires a balance of soft and hard skills to manage requirements and to deliver quality products that align with the business’ goals.
7 ways to rebuild a failed IT organization
Your CIO predecessor had some unique ideas about IT leadership — most of them terrible. Now it’s your job to clean up the mess. Here’s what how to get IT back on track.
What is information architecture? Structuring content for maximum value
Information architecture ensures content and data is structured, organized, and categorized in an effective and usable way, thereby maximizing the value of your websites and applications.
Customer experience: The new IT imperative
CX has become a key factor for company success, and CIOs are rethinking operations and organizational culture to ensure customers remain squarely in focus with everything IT does.
5 essential traits of elite business analysts
Learning to tell stories about data to colleagues across the organization is a must for this fast-growing career.
What is SCOR? A model for improving supply chain management
The supply chain operations reference (SCOR) model helps businesses evaluate and perfect supply chain management for reliability, consistency, and efficiency.
What is a managed service provider? Strategic outsourcing for IT services explained
MSPs are increasingly being turned to as strategic outsourcing partners that remotely manage or delivery IT services, thanks to talent and technologies most enterprises lack.
Top 18 enterprise architecture tools for 2021
These popular and emerging EA tools offer businesses everything they need to support enterprise architecture and digital transformation.
How Southeast Asian retail CIOs can balance customer data and privacy
As e-commerce grows across the region, effective use of data is critical to business success—but customers must see their privacy respected to provide that data.