5 tips for building your innovation ecosystem
If it’s innovation you’re after, look beyond the brand names. Chances are, they’re not as innovative as you may think.6 business risks of shortchanging AI ethics and governance
Factors inherent to artificial intelligence and its implementation can have dire ramifications for your company if ethics and governance aren’t baked into your AI strategy.The rise of servant leadership
The Great Resignation has ushered out command-and-control style leadership in favor of empathy and empowerment. These tech leaders put those principles into practice.What is ITIL? Your guide to the IT Infrastructure Library
ITIL is a framework of best practices for delivering IT services. ITIL’s systematic approach to ITSM can help businesses manage risk, strengthen customer relations, and build an IT environment geared for growth, scale, and change.The technologist’s classic blunder
Steve Jobs fell for it, so did Steve Sewell, founder of Builder.io, among countless others. But avoiding it takes just a simple mindset shift.FROM OUR ADVERTISERS
Oracle integrates CDP data in Fusion Cloud for better customer service
As enterprises step up efforts to enhance customer experience, Oracle is integrating data from its Unity Customer Data Platform (CDP) into its Oracle Service application, as part of the company’s Fusion Cloud Customer Experience (CX) offering.D-Wave puts a third quantum computer in the cloud
The company is making its third D-Wave Advantage system available via Amazon Braket and has updated its tools to enable enterprises to apply quantum annealing to new optimization problems.Top 8 predictive analytics tools compared
Predictive analytics tools comb through your data to divine visions of your business future. Here’s an overview of the wide array of options available today.
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