Andrea Benito

Middle East Editor

Andrea Benito is editor at CIO Middle East.

Service excellence builds trust in IT as tech tools transform campus

 LuLu's post-COVID strategy rests on omnichannel retail, data management

LuLu's post-COVID strategy rests on omnichannel retail, data management

COVID has accelerated big changes in retail that were already under way. Current market conditions, combined with changing customer expectations, require accelerating digital transformation and innovation of traditional business...

Blockchain, remote learning tools optimize school management at AMSI

Blockchain, remote learning tools optimize school management at AMSI

Use of blockchain for academic records and diplomas at Academia Management Solutions International (AMSI) aligns with Dubai's goal to broadly deploy the distributed ledger technology.

Abu Dhabi Airports leverage AI, mobile app, for contactless travel safety

Abu Dhabi Airports leverage AI, mobile app, for contactless travel safety

John Barton joined Abu Dhabi Airports as CIO on March 1, 2020, just when the pandemic crisis was erupting, and immediately put in place an AI, big data analytics and mobile strategy to optimize passenger flow, safety protocols and...

Hajar Almaazmi leads IT to transform financial services at Ajman Bank

Hajar Almaazmi leads IT to transform financial services at Ajman Bank

With almost 20 years of IT and business experience, as well as a strong reputation in the UAE tech landscape as one of the first female IT heads in the country, Hajar Almaazmi has piloted digital transformation efforts in order to...

Q&A: Automation, AI optimize workflow and travel safety at TAV Airports

Q&A: Automation, AI optimize workflow and travel safety at TAV Airports

M. Kerem Öztürk and Hakan Öker, executives at Turkey-based TAV Airports, explain how emerging tech including big data, AI and automation have helped ensure passenger safety during the pandemic, while optimizing business processes.

CIO50 Middle East 2021: Introducing the top 50 tech leaders in the Middle East

CIO50 Middle East 2021: Introducing the top 50 tech leaders in the Middle East

A record-breaking pool of nearly 90 nominees was winnowed down to 50 senior technology executives awarded for driving innovation, strengthening resiliency, and influencing rapid change.

Shumon Zaman takes Ali & Sons to cloud, in digital transformation journey

Shumon Zaman takes Ali & Sons to cloud, in digital transformation journey

In this Q&A, the ex-VP of technology at Lamprell lays out his priorities for digital transformation in his new role at industrial and energy conglomerate Ali & Sons.

Taking a risk on innovation: Fine Hygienic Holding moves to the cloud

Taking a risk on innovation: Fine Hygienic Holding moves to the cloud

Legacy IT systems were hampering FHH's goals to expand globally and launch an IPO, so CIO Yahyah Pandor embraced digital transformation and took the leap to the cloud, moving applications and data, revamping budgeting and supply chain...

Careem's CISO explains strategy for the company's big bet: Super App

Careem's CISO explains strategy for the company's big bet: Super App

Careem CISO Christian Papathanasiou explains the business shifts and strategy behind its Super App, new security issues the company faces and how the company has dealt with the pandemic.

UAE, Bahrain tech leaders gauge impact of Israel accords on business

UAE, Bahrain tech leaders gauge impact of Israel accords on business

The normalization deals between Israel and Gulf countries Bahrain and UAE will pave the way to technology innovation and the transfer of IT and expertise, say enterprise tech leaders — but it will take time.

Q&A: Analytics, digitalization drive KOJ's omnichannel retail strategy

Q&A: Analytics, digitalization drive KOJ's omnichannel retail strategy

Kamal Osman Jamjoom Group (KOJ) Deputy CEO Ian Halliwell leads globally dispersed teams for IT and other support operations; here's how he's driving digitalization and deploying analytics to enhance the customer experience as ...

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