Brian Solis

Brian Solis

Contributor

Brian Solis is Global Innovation Evangelist at Salesforce. He is also a world-renowned digital anthropologist, 8x best-selling author and keynote speaker. Brian studies Digital Darwinism, how disruption impacts markets and how businesses and ecosystems evolve.

AI and automation are linchpins for post-pandemic business success

Want to boost customer loyalty in this era of uncertainty? Start with your service teams

Want to boost customer loyalty in this era of uncertainty? Start with your service teams

The right technology investments are more critical than ever in helping agents deliver exceptional customer service.

The future of work: 'EX' is the new CX

The future of work: 'EX' is the new CX

In the ‘work-from-anywhere’ world, business leaders will have to become more thoughtful about employee engagement, productivity and satisfaction

The future of retail isn’t what it used to be

The future of retail isn’t what it used to be

Innovation mindsets must reimagine customer experiences and retail operations for a new world order

COVID-19 accelerates enterprise use of automation in digital transformation

COVID-19 accelerates enterprise use of automation in digital transformation

As the pandemic increased digital demands, technology leaders were forced to move up roadmaps for RPA and hyperautomation

COVID-19 thrusts e-commerce into the spotlight

COVID-19 thrusts e-commerce into the spotlight

3 stages to becoming a digital business in a novel economy.

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