Brian Solis
Contributor
Brian Solis is Global Innovation Evangelist at Salesforce. He is also a world-renowned digital anthropologist, 8x best-selling author and keynote speaker. Brian studies Digital Darwinism, how disruption impacts markets and how businesses and ecosystems evolve.
What the traditional financial services industry can learn from neobanks and fintechs
Slower-moving incumbents need to rethink the way they do business in a digitally driven world that puts customer experience first.
Customer loyalty is up for grabs; retention is now mission-critical
By focusing on the customer POV, CIOs can make digital transformation more visible and measurable within a business context.
AI and automation are linchpins for post-pandemic business success
In both the short term and the long term, and across back- and front-office applications, AI has the potential to add value to business workflows, augment employee capabilities, and harness the power of man and machine to improve...
Want to boost customer loyalty in this era of uncertainty? Start with your service teams
The right technology investments are more critical than ever in helping agents deliver exceptional customer service.
The future of work: 'EX' is the new CX
In the ‘work-from-anywhere’ world, business leaders will have to become more thoughtful about employee engagement, productivity and satisfaction
The future of retail isn’t what it used to be
Innovation mindsets must reimagine customer experiences and retail operations for a new world order
COVID-19 accelerates enterprise use of automation in digital transformation
As the pandemic increased digital demands, technology leaders were forced to move up roadmaps for RPA and hyperautomation
COVID-19 thrusts e-commerce into the spotlight
3 stages to becoming a digital business in a novel economy.
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