Brian Solis

Brian Solis

Contributor

Brian Solis is Global Innovation Evangelist at Salesforce. He is also a world-renowned digital anthropologist, 8x best-selling author and keynote speaker. Brian studies Digital Darwinism, how disruption impacts markets and how businesses and ecosystems evolve.

The new age of business ‘creators’

Change by design: The new role of digital and software in organizational transformation

Change by design: The new role of digital and software in organizational transformation

It’s time to reimagine the role of digital transformation in the future of work, create new value for digital-first customers, reskill employees for the new world, and explore innovative technologies to build tomorrow’s business,...

What the traditional financial services industry can learn from neobanks and fintechs

What the traditional financial services industry can learn from neobanks and fintechs

Slower-moving incumbents need to rethink the way they do business in a digitally driven world that puts customer experience first.

Customer loyalty is up for grabs; retention is now mission-critical

Customer loyalty is up for grabs; retention is now mission-critical

By focusing on the customer POV, CIOs can make digital transformation more visible and measurable within a business context.

AI and automation are linchpins for post-pandemic business success

AI and automation are linchpins for post-pandemic business success

In both the short term and the long term, and across back- and front-office applications, AI has the potential to add value to business workflows, augment employee capabilities, and harness the power of man and machine to improve...

Want to boost customer loyalty in this era of uncertainty? Start with your service teams

Want to boost customer loyalty in this era of uncertainty? Start with your service teams

The right technology investments are more critical than ever in helping agents deliver exceptional customer service.

The future of work: 'EX' is the new CX

The future of work: 'EX' is the new CX

In the ‘work-from-anywhere’ world, business leaders will have to become more thoughtful about employee engagement, productivity and satisfaction

The future of retail isn’t what it used to be

The future of retail isn’t what it used to be

Innovation mindsets must reimagine customer experiences and retail operations for a new world order

COVID-19 accelerates enterprise use of automation in digital transformation

COVID-19 accelerates enterprise use of automation in digital transformation

As the pandemic increased digital demands, technology leaders were forced to move up roadmaps for RPA and hyperautomation

COVID-19 thrusts e-commerce into the spotlight

COVID-19 thrusts e-commerce into the spotlight

3 stages to becoming a digital business in a novel economy.

Load More