Charles Araujo
star Advisor
IDG Contributor Network
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Opinions expressed by ICN authors are their own.
Charles Araujo is an industry analyst, internationally recognized authority on the Digital Enterprise and author of The Quantum Age of IT: Why Everything You Know About IT is About to Change.
Charles is Principal Analyst with Intellyx, the first and only industry analyst firm focused on agile digital transformation. He has authored three books and published over 100 articles. He has been a regular contributor to both InformationWeek and CIO Insight Magazine and has been quoted or published in magazines, blogs and websites including Time, CIO, CIO & Leader, IT Business Edge, TechRepublic, Computerworld, USA Today and Forbes.
Charles is the founder of The Institute for Digital Transformation and a sought after keynote speaker having addressed over 10,000 business and IT leaders in 10 countries over the last several years. He is passionate about the power of technology to deliver competitive and transformational advantage to organizations and in the critical need to develop next generation “digital leaders” that can transform their organizations into digital enterprises. He is presently at work on a new book entitled, Thinking Digital: How to Thrive and Win in the Digital Era, which will explore this topic in detail.
Prior to joining Intellyx, Charles served as an advisor and consultant for nearly twenty years, leading numerous large scale transformation programs for Fortune 1000 organizations and government institutions involving as many as 10,000 program participants. In his early career, he spent many years working in and with IT organizations in the healthcare, financial services and aerospace industries, directly leading teams of more than 100 members.
The opinions expressed in this blog are those of Charles Araujo and do not necessarily represent those of IDG Communications, Inc., its parent, subsidiary or affiliated companies.
LA Fitness, ‘Hotel California’ and the fallacy of digital transformation
Digital transformation is about more than technology — it’s about delighting your customer during every stage of their journey with you. Even when they leave.
Is the employee experience the digital transformation linchpin?
Leadership experts have long held that unhappy employees equal unhappy customers. Therefore, the opposite must be true, right? Business leaders, however, must go beyond that simple intuition and determine if an investment in the...
2 trends reshaping the future of IT support
We are in the early stages of a broader transformation in how enterprise organizations look at the role of support. In the near future, support will become much more automated, but will also become much more customer-facing.
Why the customer experience is the future of monitoring
Enterprise IT and business leaders are looking for technology solutions that help them simultaneously transform and reorient the organization’s operating model around the customer experience, while being able to manage the complexity...
IBM bets big on the ‘incumbent disruptor’
IBM's gambit will hinge on whether or not enterprise leaders can reshape and reorient organizations built for one era to meet the needs of the next.
The 3 principles of modernization success
How GE Healthcare is dealing with modernization will be instructive as you chart your own modernization path forward.
Missile launches, false alarms and a user experience wake-up call
It's long past time for enterprise leaders to see the role of the interface and the importance of the customer experience in its rightful, mission-critical place.
Is it the end of coding in the enterprise?
Though the act of developing applications will remain essential and become more critical than ever, the nature of development is changing. And those who adapt first and fastest will win.
Is this ITIL’s last gasp?
For any service management framework or approach to remain relevant, their core focus must be to help shift and reorient organizations away from systems-centric or even service-centric operating models to customer-centric ones.
2 lessons cloud native companies have for enterprise leaders
IT leaders must push their organizations to continuously explore and discover solutions for problems that do not yet exist.
The promise and perils of machine learning in the enterprise
Enterprise leaders need to apply ML like they should all other technologies – deliberately and only when and where it delivers specific, measurable business value.
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