Cindy Waxer

Contributing Writer

Cindy Waxer is a Toronto-based freelance journalist. She has written articles for various publications and news sites, including The Economist, MIT Technology Review and CNNMoney.com.

Why Data Analytics is Essential to the Customer Experience

Customer-Centric Digital Transformation

Customer-Centric Digital Transformation

A growing number of IT leaders and their sales counterparts are working together to centralize data, monitor customer activities, and enhance customer experiences.

How the Boston Red Sox Score Big on Service and Sales

How the Boston Red Sox Score Big on Service and Sales

When COVID-19 led to a shortened 60-game season for MLB teams, it raised the stakes for the Boston Red Sox.

Meet the Revenue-Centric CIO

Meet the Revenue-Centric CIO

We spoke with Keith Onchuck, chief information officer for Ozinga, to learn his thoughts on how innovative technologies, customer experience, and empowered employees can lead to revenue generating initiatives.

The CIO and the Sales Team: Better Together

The CIO and the Sales Team: Better Together

CIOs and sales teams that work together on a customer-centric agenda are achieving business growth despite challenges.

The ‘cobots’ are coming. Is your IT team ready?

The ‘cobots’ are coming. Is your IT team ready?

These collaborative robots work alongside human employees, sending productivity sky-high. But IT teams must be ready to take on complex programming, deal with connectivity issues and get used to sharing workspace with 6-foot-tall...

How to root out bias in your data

How to root out bias in your data

Analytics is a top priority for savvy CIOs. But if implicit biases are hiding under the surface of your most trusted data sets, your algorithms could be leading you to make bad decisions. 

The latest in IT services? CIO hired guns

The latest in IT services? CIO hired guns

When interim CIOs ride into town, they might call the shots on everything from cloud migrations to app development. They’ll even deliver bad news and take the bullets.

Get ready for the bot revolution

Get ready for the bot revolution

Thanks to powerful platforms, bots are faster to develop than your average mobile app and cheaper to build and maintain. But will bots liberate IT from mundane tasks or will their development and upkeep only add to IT’s workload?

EU’s data privacy regulations put the pressure on IT

EU’s data privacy regulations put the pressure on IT

European Union authorities are requiring companies that handle EU citizens' data to comply with some of the strictest data privacy regulations in the world -- or pay a steep price. 

IT careers: How long should you stay in your job?

IT careers: How long should you stay in your job?

As paychecks grow, tenure shrinks among today’s top techies. And that trend is leaving many to wonder whether loyalty still pays.

Modular software creates agility -- and complexity

Modular software creates agility -- and complexity

Good things may come in small packages, but microservices can present big challenges for software application design. Here’s how to make the most of modular design without sweating the small stuff.

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