Clint Boulton
Senior Writer
Clint Boulton is a senior writer for CIO.com.
What is a customer journey map? A new playbook CIOs must master
CIOs driving digital business strategy must master their companies’ customer experience. That means working with marketing on the critical customer journey map.
MetLife hooks into external data feeds to help curb customer risk
The insurer is leveraging external data pipelines in hopes of helping customers reduce risk, thanks to its work with a startup that specializes in knowledge graphs and machine learning.
Sysco modernizes IT and ERP for the cloud
Sysco CTO Wayne Shurts is refactoring ERP and other critical business applications and migrating them to Amazon Web Services. Here’s how he’s doing it.
Caesars bets on automated parking system in digital transformation
Caesars CIO Les Ottolenghi facilitated the creation of PARCS, an automated parking system that leverages license plate recognition technology to help guests breeze in and out of facilities.
What is design thinking? The secret to digital success
Design thinking is becoming a key pillar in digital transformations, with more enterprises tapping the design philosophy to deliver user-friendly products and services.
Casual dining chains counter sagging sales with virtual assistants, AI
Dine Brands, which operates IHOP and Applebees, and TGI Fridays are turning to Google virtual assistant software and other artificial intelligence and machine learning tools to improve and personalize service for their customers.
What is XaaS? A way to inject agility into your digital business
Everything as a service (XaaS) is emerging as a go-to operating model for delivering IT services. Co-opting the cloud’s rapid deployment model, XaaS may also serve as a revenue engine for innovative enterprises.
JPMorgan Chase invests in agile platforms, digital talent
At JPMorgan Chase, CIO Lori Beer is harnessing agile, APIs and microservices, and looking for new talent to help the banking giant stave off digital disruption.
How Schneider Electric grooms 'digital experts' to spark transformation
Girding for the industrial IoT age, CIO Elizabeth Hackenson is training up her IT staff to think and act more digitally in an effort to spread strategic tech across Schneider’s business segments.
8 CIO archetypes: What kind of IT leader are you?
From order taker to business leader, CIO responsibilities vary widely. Learn what role you currently play and how to break that mold in service of improved business value and career growth.
