Clint Boulton

Senior Writer

Clint Boulton is a senior writer for CIO.com, covering IT leadership, the CIO role, and digital transformation.

PSE&G enlists virtual assistant to better serve its customers

Innovative CIOs make shift to managing IT as a product

Innovative CIOs make shift to managing IT as a product

The digital transformation gold rush has enterprises revamping their organizations from project-based IT service delivery to product-oriented technology.

AR/VR gets real: 4 promising pilots of augmented reality and virtual reality in business

AR/VR gets real: 4 promising pilots of augmented reality and virtual reality in business

Augmented reality and virtual reality implementations are emerging across several sectors, thanks to their value in providing remote training and hands-free access to information.

Workforce analytics: Measuring employee productivity in the agile era

Workforce analytics: Measuring employee productivity in the agile era

CIOs seeking to quantify employee performance and productivity are turning to analytics with business value benchmarks baked in — but can collaboration and agility be accurately gauged?

At State Street, design thinking drives digital strategy

At State Street, design thinking drives digital strategy

Narratives form a key component of State Street’s design thinking strategy, which fuels the firm’s digital transformation.

What is a customer journey map? A new playbook CIOs must master

What is a customer journey map? A new playbook CIOs must master

CIOs driving digital business strategy must now master customer experience. That means working with marketing on a critical initiative: the customer journey map.

5 enterprise cloud strategy trends for 2019

5 enterprise cloud strategy trends for 2019

Multi-cloud strategies are increasingly top of mind for innovation-seeking CIOs. Another growing trend: FinOps to manage cloud costs effectively.

RPA is poised for a big business break-out

RPA is poised for a big business break-out

Robotic process automation is driving efficiency at enterprises such as State Auto, Berry Appleman & Leiden, American Fidelity Assurance and other companies.

Mastercard braces for retail's AI-fueled future

Mastercard braces for retail's AI-fueled future

Hyperpersonalized and machine-to-machine commerce driven by 5G, IoT and AI will reshape retail as we know it , says Jorn Lambert, the company’s executive vice president of digital solutions.

The CIO’s next role: Business co-creator

The CIO’s next role: Business co-creator

CIOs are increasingly working with business peers and third parties to develop new digital products and services, a major theme at the MIT Sloan CIO Symposium in May.

IoT success stories: Reaping value from sensor data

IoT success stories: Reaping value from sensor data

The internet of things is helping CIOs collect more data than ever. Here IT leaders share how IoT is helping to transform manufacturing, agriculture, and museums.

What is digital transformation? A necessary disruption

What is digital transformation? A necessary disruption

Digital transformation is a foundational change in how an organization delivers value to its customers. Here is what transformation truly entails, along with tips to ensure your company is on the correct course.

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