Clint Boulton

Senior Writer

Clint Boulton is a senior writer for CIO.com, covering IT leadership, the CIO role, and digital transformation.

The turnaround: Inheriting digital transformation

The turnaround: Inheriting digital transformation

With digital transformations either stalled or splintered, newly hired CIOs must pick up where their predecessors left off and remake IT with a singular focus on supporting the business vision.

At Amtrak, business-IT co-creation engineers CX success

At Amtrak, business-IT co-creation engineers CX success

Close collaboration between IT and marketing is helping Amtrak provide a more seamless omnichannel experience for passengers.

The customer journey map: A new playbook CIOs must master

The customer journey map: A new playbook CIOs must master

CIOs driving digital business strategy must master customer experience. That means working with marketing on a critical initiative: the customer journey map.

The reverse pitch: Enlisting startups to hone innovation

The reverse pitch: Enlisting startups to hone innovation

Aflac, Bayer and Bosch are among a growing number of enterprises leveraging the ‘reverse pitch,’ in which companies pose business challenges they will pay winning startups to solve.

Multi-cloud strategy: Pros, cons and tips

Multi-cloud strategy: Pros, cons and tips

Flexibility and feature functionality are among CIOs’ reasons for embracing a multi-cloud strategy. Experts explain the pros and cons of multi-cloud strategy and offer tips to get there.

Innovative CIOs strike back against digital disruption

Innovative CIOs strike back against digital disruption

CIOs from every industry are looking to outmaneuver startups by taking a page from the disruptor’s playbook to deliver innovative digital products and services.

FedEx Cloud Dojo accelerates digital transformation

FedEx Cloud Dojo accelerates digital transformation

FedEx needed experts to build and operate a cloud platform. So CIO Rob Carter found a solution in the Cloud Dojo, a bootcamp for cloud-native engineers.

CIO succession planning in the digital age

CIO succession planning in the digital age

The tech talent squeeze means CIOs must build deep leadership benches. Here, CIOs and analysts reveal how to groom high potentials for top roles.

Anatomy of a succession plan: How Rosendin Electric's CIO filled his own shoes

Anatomy of a succession plan: How Rosendin Electric's CIO filled his own shoes

Sam Lamonica is retiring after working a decade as the electrical contractor’s CIO. This is the story of how he groomed his replacement.

How low-code platforms are transforming software development

How low-code platforms are transforming software development

Drag-and-drop platforms enable developers to assemble applications without the need for manual programming. Shell Downstream, NTT Data Services and 7-Eleven are among those leveraging low-code to create business value.

Nationwide CIO’s ride-along sparks innovation and pays dividends

Nationwide CIO’s ride-along sparks innovation and pays dividends

Spending time learning the business helped CIO Jim Fowler open eyes to a little-known Nationwide API platform and dive deeper into emerging technology such as virtual reality and AI.

Playbook for stockpiling AI talent: Buy, borrow, build

Playbook for stockpiling AI talent: Buy, borrow, build

Hiring, upskilling, and strategic partnerships are the cornerstones for assembling talent in data science and AI. CIOs would do well to employ all three approaches.

Introducing GAIL: Great Wolf Lodge's AI for pinpointing guest sentiment

Introducing GAIL: Great Wolf Lodge's AI for pinpointing guest sentiment

The hospitality and entertainment chain is implementing AI to scan guest comments, a stepping stone to improving customer service amid a major IT modernization.

6 data analytics success stories: An inside look

6 data analytics success stories: An inside look

Leading CIOs are successfully tapping data analytics and machine learning to achieve business goals.

How to get a seat on the board: 10 tips for CIOs

How to get a seat on the board: 10 tips for CIOs

CIOs serving on a range of non-profit and public boards offer some tips for IT leaders looking to navigate the process of seeking board seats.

The ‘ride-along’: The transformational CIO’s secret weapon

The ‘ride-along’: The transformational CIO’s secret weapon

Learning how employees operate is a critical task for CIOs, for whom the ‘ride-along’ has become essential in serving customers and generating revenue.

BofA taps ‘personas’ to ease employees into their roles

BofA taps ‘personas’ to ease employees into their roles

Bank of America launched Persona, a data-driven approach to provisioning the appropriate hardware and software to its workforce of 205,000.

Eaton’s RPA center of excellence pays off at scale

Eaton’s RPA center of excellence pays off at scale

Industrial manufacturer Eaton formed a center of excellence to test and implement RPA software and establish best practices for automation at scale.

How Zulily targets shoppers with hyper-personalized offers

How Zulily targets shoppers with hyper-personalized offers

The online retailer turns squads of developers, data scientists and product managers loose to build machine learning software and other critical business capabilities.

IHG books big tech transformation

IHG books big tech transformation

The operator of Holiday Inn Express and other hotel chains is facilitating a large-scale transformation that includes people, process and technology.

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