Dave Smith

Opinions expressed by ICN authors are their own.

David Mario Smith is founder and principal analyst at InFlow Analysis. Mr. Smith is a Gartner veteran of over 16 years and an IT industry professional with 20 years of experience in the collaboration and workplace technology markets, having helped thousands of enterprises with their collaboration and workplace strategies.

Mr. Smith’s career spans from being a senior analyst at Gartner to research director and lead analyst at Aragon Research.

The opinions expressed in this blog are those of Dave Smith and do not necessarily represent those of IDG Communications, Inc., its parent, subsidiary or affiliated companies.

Enterprise connectivity requires community building conversational environments

Leverage video to boost digital workplace experiences

Leverage video to boost digital workplace experiences

When evaluating video communications and collaboration solutions, don’t make decisions in a vacuum. Factor in the overall impact on the digital workplace and other technology investments and initiatives.

Solving the communications signal-to-noise ratio

Solving the communications signal-to-noise ratio

While enterprises cope with an overload of communications and collaboration applications, planners are being challenged to centralize on strategic platforms to meet the needs of a diverse workforce and improve productivity.

Digital transformation is driving hybrid cloud investment trends

Digital transformation is driving hybrid cloud investment trends

As enterprises go through their own digital transformation journeys, hybrid cloud environments are becoming the platform for agility, innovation and automating data services.

Workplace announcements at F8 2018 show Facebook is serious about the enterprise

Workplace announcements at F8 2018 show Facebook is serious about the enterprise

Workplace announcements at the F8 conference around integrations show business decision-makers that Facebook is serious about enterprise collaboration.

Make the paradigm shift from conferencing to meeting experience solutions

Make the paradigm shift from conferencing to meeting experience solutions

To create better people experiences, think of digital workplace communications and collaboration as a lifecycle and continuum, with a rich ecosystem of applications, people and content that needs to be contextual.

Emerging digital workplace trends for 2018 and beyond

Emerging digital workplace trends for 2018 and beyond

Looking at enterprise trends for the new year, like the need for conversational experiences in processes and workflows.

Improve workplace productivity by focusing on AI-enabled conversational experiences

Improve workplace productivity by focusing on AI-enabled conversational experiences

Business leaders need to start looking at how to use AI, machine learning, natural language processing (NLP) and chatbots, to enhance conversational engagement and rich interactions.

Conversational workspaces are the new face of enterprise collaboration

Conversational workspaces are the new face of enterprise collaboration

We are shifting towards conversational environments, with newer interfaces, in what is emerging to be new conversational workspace platforms, that are being launched by a plethora of providers from startups to established...

Develop a decision framework for enterprise chatbots and conversational experiences

Develop a decision framework for enterprise chatbots and conversational experiences

Enterprise chatbots are critical for digital workplace transformation. They can access status and workflow data, perform tasks automatically, respond to text or voice commands, plan and schedule interactions, and contextualize events...

The growing impact of artificial intelligence on workplace collaboration

The growing impact of artificial intelligence on workplace collaboration

AI and machine learning algorithms are increasingly being brought to bear on collaborative business workflows and processes for automation and to enable intelligent conversational experiences. There is a paradigm shift in digital...

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