Dave Smith

Opinions expressed by ICN authors are their own.

David Mario Smith is founder and principal analyst at InFlow Analysis. Mr. Smith is a Gartner veteran of over 16 years and an IT industry professional with 20 years of experience in the collaboration and workplace technology markets, having helped thousands of enterprises with their collaboration and workplace strategies.

Mr. Smith’s career spans from being a senior analyst at Gartner to research director and lead analyst at Aragon Research.

The opinions expressed in this blog are those of Dave Smith and do not necessarily represent those of IDG Communications, Inc., its parent, subsidiary or affiliated companies.

Emerging digital workplace trends for 2018 and beyond

Improve workplace productivity by focusing on AI-enabled conversational experiences

Improve workplace productivity by focusing on AI-enabled conversational experiences

Business leaders need to start looking at how to use AI, machine learning, natural language processing (NLP) and chatbots, to enhance conversational engagement and rich interactions.

Conversational workspaces are the new face of enterprise collaboration

Conversational workspaces are the new face of enterprise collaboration

We are shifting towards conversational environments, with newer interfaces, in what is emerging to be new conversational workspace platforms, that are being launched by a plethora of providers from startups to established...

Develop a decision framework for enterprise chatbots and conversational experiences

Develop a decision framework for enterprise chatbots and conversational experiences

Enterprise chatbots are critical for digital workplace transformation. They can access status and workflow data, perform tasks automatically, respond to text or voice commands, plan and schedule interactions, and contextualize events...

The growing impact of artificial intelligence on workplace collaboration

The growing impact of artificial intelligence on workplace collaboration

AI and machine learning algorithms are increasingly being brought to bear on collaborative business workflows and processes for automation and to enable intelligent conversational experiences. There is a paradigm shift in digital...

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