Dinesh Goel

Dinesh Goel is a partner responsible for the India business of Information Services Group (ISG). He has his finger on the pulse of the Indian and global outsourcing industries and provides expert insight on outsourcing and related issues.

An accomplished management consulting and sourcing professional, Dinesh advises ISG’s clients on various aspects of their global service delivery strategies across IT outsourcing and business process outsourcing (BPO) services. His extensive experience includes working directly with a leading BPO service provider coupled with a strong management consulting background of more than 10 years, where his role involved advising clients on business strategies, IT implementations and operational re-engineering for efficiency improvements.

Dinesh is a trusted voice on outsourcing for The Economic Times, The Wall Street Journal, The Times of India and Forbes India. He provides insight on the industry as a whole, global outsourcing contracts and India-based providers.

The opinions expressed in this blog are those of Dinesh Goel and do not necessarily represent those of IDG Communications Inc. or its parent, subsidiary or affiliated companies.

What does the future hold for the IT services industry?

Dealing with multiple service providers: A necessary evil

Dealing with multiple service providers: A necessary evil

To be agile, you need to manage a complex IT environment of many partners and providers. Integrating them for business benefit needs to be your new priority.

Automation: Disrupt or be disrupted

Automation: Disrupt or be disrupted

Embracing automation may seem like a risky investment, but holding out on these new technologies is even riskier.

Is the IT services industry at a crossroads?

Is the IT services industry at a crossroads?

Enterprise buyers of IT services are increasingly attracted to as-a-service solutions, causing traditional IT services providers to rethink their approach.

The future of BPO services: Embrace automation or perish

The future of BPO services: Embrace automation or perish

The business process outsourcing industry is up for a dramatic shift thanks to automation. If BPO services providers want to survive, they must change with the times.

The rise of captive centers: Is it the death knell for outsourcing?

The rise of captive centers: Is it the death knell for outsourcing?

Technology, automation and big data are changing the way companies think about their outsourcing and insourcing decisions.

Will new technologies put us out of work? A peek into the future

Will new technologies put us out of work? A peek into the future

Rather than fretting about the possibility of technology taking our jobs, history shows we would be better served preparing for change.

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