Esteban Herrera

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Esteban Herrera is a partner and Global Leader of ISG Research with Information Services Group. He also leads ISG’s Latin America region. He is an outsourcing thought leader who is passionate about the opportunities of globalization and specialization in the industry.

A recognized speaker and author, Esteban has been published in numerous industry publications including MWorld and Directorship. He is a contributing author to the book, Information Services Group. His focus is for ISG Research to produce knowledge products that solve real business problems for clients. Through his involvement in hundreds of enterprise-size transformation initiatives, he has developed unique insight and the ability to ask the right questions to set an organization on the correct outsourcing path.

The opinions expressed in this blog are those of Esteban Herrera and do not necessarily represent those of IDG Communications Inc. or its parent, subsidiary or affiliated companies.

What problems are digital solutions solving?

What problems are digital solutions solving?

Going digital for digital's sake doesn't always deliver the kinds of benefits enterprises need. First, define the business problem, then tell me how technology can solve it.

What the (President) Fox has to say: Take a closer look at Mexico

What the (President) Fox has to say: Take a closer look at Mexico

Former president of Mexico Vicente Fox has a unique perspective on how politics and commerce play a part in the US-Mexico relationship and how that relationship affects the business services industry. In the second half of our...

What Does the (President) Fox Say? Take a Closer Look at Mexico

Former President of Mexico Vicente Fox is helping to grow the business services and outsourcing industries in Latin America. I spoke with him. Here is our Q&A.

5 principles that should already be part of your technology strategy

5 principles that should already be part of your technology strategy

Times are changing, but not all IT organizations are changing with them. Make 2016 the year of updating your strategy with the world's new realities.

From orchestras to outsourcing

What do children's orchestras and outsourcing have to do with each other? Both can lead to opportunities for communities in developing nations.

What to ask when renegotiating an outsourcing agreement

What to ask when renegotiating an outsourcing agreement

Though outsourcing buyers don't always look forward to the contract renewal process, it can be a productive time to gauge the health of the relationship and evaluate the potential for performance improvements.

Do you really want to win that outsourcing deal?

Do you really want to win that outsourcing deal?

When outsourcing service providers delight their customers, their work will sell itself.

An open letter to outsourcing service providers

An open letter to outsourcing service providers

To win business, service providers must differentiate, take risk and give their employees the chance to innovate.

7 things to do today to improve your outsourcing relationship

7 things to do today to improve your outsourcing relationship

How to do the difficult work of harnessing human nature for outsourcing success.

How to excel at outsourcing

How to excel at outsourcing

When we outsource, we like to think we are buying and selling technical solutions, but really we are buying and selling human ones. Companies that can remember the golden rule will get the most out of their sourcing relationships.

How to find the next generation of IT leaders

How to find the next generation of IT leaders

The next generation of IT leadership is hiding right in front of you. Do you know how to tap into it?

Innovation, innovation, wherefore art thou?

Innovation, innovation, wherefore art thou?

Outsourcing buyers and providers have long suffered from an expression barrier when it comes to innovation. But the digital economy is about to change that. Enterprises can no longer afford to dismiss their providers' new ideas and...

5 reasons Latin America could be the next big thing in IT outsourcing

Fiscal policies and market barriers have long deterred outsourcing buyers and providers from investing in Latin America. But creative sourcing solutions and a shift in corporate culture are helping to change that. The economic...

Request for Solution: What some enterprises really want from outsourcing providers

Request for Solution: What some enterprises really want from outsourcing providers

When enterprises go looking for an outsourcing provider, they often enter the conversation thinking they already knew what solution would be best. In the era of so many emerging technologies, more and more buyers are finding it in...

Getting a second opinion before making outsourcing decisions

Getting a second opinion before making outsourcing decisions

Whether its with your local mechanic or with a global outsourcing service provider, business relationships rely on the same principles. Getting a second opinion and comparing prices in the market are legitimate - and wise - steps to...

The dawn and dusk for IT service providers

The dawn and dusk for IT service providers

Advances in digital technology and cloud computing are wholly reshaping the IT services economy. Some will win; some will lose. Service providers that make the pivot by offering business solutions -- instead of technical ones -- stand...

How IT can survive digital transformation

How IT can survive digital transformation

The digital revolution is creating some chaos for the traditional IT organization. Will it languish? Will it die a slow death? Not at all. The IT organization will continue to be integral to the success of an enterprise and its...

What's new under the IT sun? Nothing and everything

Automation, cloud and mobile technologies are converging in ways that are changing how IT relates to the business. For IT to survive, it will need to function as a service integrator, facilitating operational solutions - not simply...

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