Gene Knauer

APIs Rule the Realtime Experience Economy
BrandPost SAP Digital Interconnect

APIs Rule the Realtime Experience Economy


Frictionless Engagement with SAP Contact Center 365

Frictionless Engagement with SAP Contact Center 365

Enhancing customer experience through multiple online and offline channels has become critical for businesses, governments, and nonprofits cultivating prospects, customers, and constituents. Enhancing the customer experience has...

Improve Your Channel Marketing with Communications Platform as-a-Service

Improve Your Channel Marketing with Communications Platform as-a-Service

Communications channels are evolving and changing faster than ever before. In the quest to reach people where they interact, organizations must keep track of new channels, connect their systems to the most relevant new ones via...

Overcoming Multichannel Complexity with Communication Platform as-a-Service

Overcoming Multichannel Complexity with Communication Platform as-a-Service

The pandemic has altered not only how we buy products and services but how we communicate. A recent survey of 25,000 consumers in 30 global markets found that since the pandemic began, web browsing has increased by 70% and social...

Communications Platform as-a-Service Finds its Inflection Point

Communications Platform as-a-Service Finds its Inflection Point

Digital transformation has shifted into a higher gear since the COVID-19 pandemic. Research shows that “two years’ worth of digital transformation has been concentrated into the past two months” of May and June. Suddenly, in order...

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