Joel Pomales

Opinions expressed by ICN authors are their own.

Joel Pomales is an ITSM senior consultant and Service Management Lead. He has more than 10 years of experience in the field. He is passionate about his work, the ITSM industry and the inspiring conversations that occur in the community.

Joel believes that, at its core, ITSM is about continually changing and improving behavior and attitudes to achieve a common business goal. While there are many process frameworks, standards and tools out there to accomplish that, he says it's people who ultimately enable change. That's a common thread that he has seen in his work, and he likes to speak about that subject and help people with it.

There's a place for everything, and Joel doesn't believe in one thing over something else. He believes in using what's best to enable business outcomes.

Joel has a lot of fun doing what he does, and he likes to share that with people.

The opinions expressed in this blog are those of Joel Pomales and do not necessarily represent those of IDG Communications Inc. or its parent, subsidiary or affiliated companies.

A thought on making service design better

A thought on making service design better

Some ideas regarding service design, and how it can provide more value to your organization.

The value of identifying the 'failure stream'

The value of identifying the 'failure stream'

Much has been said about understanding the value stream of a process. But have you stopped to consider the failure stream? This is Part 1 of a two-part series on how to use the value stream to better understand and enhance your...

The understated elegance of IT service scope

The understated elegance of IT service scope

How having a good, crisp IT service service scope definition is something worth considering.

Stop hurting your IT operations

Stop hurting your IT operations

Many times, we hurt our IT operations unintentionally by not performing various activities that are essential to the delivery of an IT service.

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