Lauren Gibbons Paul

What is an SLA? Best practices for service-level agreements

New data alchemy: top tech leaders transform data into cash

New data alchemy: top tech leaders transform data into cash

Savvy CIOs in a variety of industries are generating additional revenue and value for their organizations by creating new data-driven products and services, a feat of IT alchemy wherein focus leads to financial reward.

How To Create A Know-It-All Company

Even in the best of times, it's a battle to convince employees to participate in knowledge management programs. But in tough times, the tendency is for employees to horde what they know. Here's how some companies convinced...

Proprietary to Open: Middleware Evolves

London institutional brokerage Prebon Yamane Group could be considered a throwback in at least one regard. In this age of ...

Ruthless Strategies for Succeeding in Times of Trouble

It’s been a rough few years, but some companies have managed to thrive. Why? Because their leaders know how to steer their enterprises out of adversity. Best-selling author and turnaround artist Amir Hartman tells you how you can come...

How to Make the Case for IT Investment

Which would you rather do: prepare a business case for your latest project or sit for a root canal? No ...

Morale-Boosting Moves for IT

Spend a few dollars on a team-building exercise. It doesn’t have to be coal-walking or a week at a resort. ...

What Staffers Are Saying About CIOs

Not long ago, Joanne Birkin got an e-mail from her boss, the CIO of a large Midwestern food company, asking ...

CIO Priorities: Birth of a Salesman

Ask Jay Gardner to list the top skills he uses in his job as CIO of $1.3 billion BMC Software, ...

Making CIOs Better Managers

1. Get in front of your staff on a regular basis. Ask for questions and concerns. Solicit ideas. Then listen. ...

Sharing Information With Partners

Even if you’re willing to take the plunge and start sharing information more closely with your customers and suppliers, where ...

How People Initially View Collaboration

When you first embark on an collaboration project, you can expect a lot of raised eyebrows and crossed arms?from coworkers ...

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