Martha Heller

Columnist

Martha Heller is CEO of Heller Search Associates, an IT executive recruiting firm specializing in CIO, CTO, CISO and senior technology roles in all industries. She is the author The CIO Paradox: Battling the Contradictions of IT Leadership and Be the Business: CIOs in the New Era of IT. To join the IT career conversation, subscribe to The Heller Report.

How PetSmart IT grooms the customer experience

How PetSmart IT grooms the customer experience

Mike Goodwin, CIO, discusses how a new product management model is key to streamlining the "pet parent's" customer experience.

Land O'Lakes IT whips up business outcomes

Land O'Lakes IT whips up business outcomes

To encourage cross-functional product teams to focus on business outcomes, CIO Marc Carlson replaces spot bonuses with a long-term incentive plan.

The 12 CIO skills every company wants

The 12 CIO skills every company wants

How one executive recruiter assesses the talent market.

Avnet IT sheds operations legacy to support business transformation

Avnet IT sheds operations legacy to support business transformation

Max Chan, CIO of Avnet, is changing IT to support the $19 billion global company’s transformation from a distribution business into an IoT solutions provider.

How Lear makes self-service IT delivery work

How Lear makes self-service IT delivery work

Bonnie Smith, CIO of Lear Corporation, describes how embracing citizen developers led to a new self-service operating model for RPA tools and more.

4 steps to process automation success

4 steps to process automation success

For Navistar CIO Julie Ragland, shifting the IT discussion from cost to value was key to overcoming obstacles to process automation.

How to develop IT leaders into future CIOs

How to develop IT leaders into future CIOs

Steve Faas, CIO of Aleris, reflects on his strong record of turning up-and-comers into CIOs.

5 tips for thriving in the digital era

5 tips for thriving in the digital era

Is your CEO ready for the future? IT executives share their advice for leading in the age of digital.

RPA and AI help ADP work smarter and faster

RPA and AI help ADP work smarter and faster

CIO Vipul Nagrath discusses how the payroll software company is leveraging technology to improve the customer experience.

A ‘first 100-days’ plan for the new CIO

A ‘first 100-days’ plan for the new CIO

SAIC CIO Nathan Rogers offers an approach for managing your new CIO job.

Vanguard's investment in agile pays employee engagement dividends

Vanguard's investment in agile pays employee engagement dividends

John Marcante, CIO of Vanguard, discusses how agile development and product management are driving a culture of engagement and business outcomes at the large global investment advisory firm.

Restructuring IT for growth

Restructuring IT for growth

How Terex CIO Andrew Campbell turned the manufacturer's IT generalists into specialists who are true partners with the business.

How TIAA invests in women in IT

How TIAA invests in women in IT

With an innovative group mentoring program and local and global networking events, the financial service company's IT Women’s Council helps women grow into leadership positions.

How Estée Lauder Companies developed a culture to attract and retain IT talent

How Estée Lauder Companies developed a culture to attract and retain IT talent

Michael W. Smith, CIO of The Estée Lauder Companies, has initiated an impressive array of programs to attract and retain IT talent at the nearly $15 billion global prestige beauty company.

Want to create a customer-centric culture? Meet your customers where they are

Want to create a customer-centric culture? Meet your customers where they are

Digital evolution is challenging for a company as large as Qurate Retail Group. But CIO Karen Etzkorn is helping it succeed by creating a customer-centric culture and elevating digital experiences.

Waste Management dumps legacy processes, drives digital change

Waste Management dumps legacy processes, drives digital change

By applying three levers of digital transformation, Waste Management is infusing technology into the business model to drive growth.

Transforming an insurance and financial services giant to meet customers’ digital expectations

Transforming an insurance and financial services giant to meet customers’ digital expectations

Terrance Williams, President of Emerging Businesses and CMO, and Jim Fowler, Executive Vice President and CIO, on driving cultural change at Nationwide, one of the largest insurance and financial services organizations in the US.

Driving digital innovation: 6 steps to get company leaders on board

Driving digital innovation: 6 steps to get company leaders on board

With technology revolutionizing the construction industry, Structure Tone needed to get company leaders up to speed and on board with digital innovation plans. So, the CIO created a six-step strategy.

How to get that CIO position

How to get that CIO position

Atilla Tinic, the new CIO at DISH Network, shares his strategy for pursuing and getting the position, plus how he approached his first 90 days on the job.

Wyndham’s digital innovation elevates the customer experience

Wyndham’s digital innovation elevates the customer experience

With its five-platform digital strategy, Wyndham Hotels & Resorts improves the experiences of all its customers: guests, franchises, and internal team members. CIO Scott Strickland explains how.

Load More