Mary K. Pratt

Contributing writer

Mary K. Pratt is a freelance writer based in Massachusetts.

10 hidden benefits of hybrid work

7 steps for better business-IT collaboration

7 steps for better business-IT collaboration

Breaking down barriers and building partnerships between IT and the business takes time and effort. But the business outcomes are well worth it.

8 tips for streamlining legacy IT

8 tips for streamlining legacy IT

Whether for stability’s sake or to support vital business processes, most CIOs still have to retain legacy apps and infrastructure. But that doesn’t have to mean hobbling along.

9 reasons good employees leave — and how to prevent it

9 reasons good employees leave — and how to prevent it

Talent is your biggest asset, and while you’ll never eliminate employee turnover, the following strategies can help you keep your best.

10 key skills for a successful cloud strategy

10 key skills for a successful cloud strategy

Success in the cloud also means tweaking your skills mix. From architecture expertise to vender relationship management, here’s what your organization needs to make the most of the cloud.

10 impediments to IT innovation

10 impediments to IT innovation

From inefficient IT operations to an inability to upskill at pace, innovation is often undercut by ingrained organizational issues that IT leaders must change.

CIO transformation: From order-taker to changemaker

CIO transformation: From order-taker to changemaker

Looking to take a step up in your CIO career? IT leaders and executive advisors outline key strategies for earning a more prominent, impactful role.

8 tips for improving customer experience

8 tips for improving customer experience

CX is the new IT imperative. Here’s how IT leaders can staff up, get agile, and spearhead tech initiatives that deliver experiences that win over customers.

Employee retention: 10 strategies for retaining top talent

Employee retention: 10 strategies for retaining top talent

Remote work has made competition for tech talent fiercer than ever, which makes retaining talent a CIO priority.

Customer experience: The new IT imperative

Customer experience: The new IT imperative

CX has become a key factor for company success, and CIOs are rethinking operations and organizational culture to ensure customers remain squarely in focus with everything IT does.

Rethinking IT governance for agility and innovation

Rethinking IT governance for agility and innovation

To meet today’s need for constant innovation, IT leaders must take a different approach to IT governance centered around flexibility and agility — without sacrificing stability and security.

Changing the equation on LGBTQ+ equity and inclusion

Changing the equation on LGBTQ+ equity and inclusion

LGBTQ+ tech advocates show the key role CIOs can play in catalyzing the change necessary in business practices and technology design to meet the needs of an increasingly diverse society.

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