Mary K. Pratt

Contributing Writer

Mary K. Pratt is a freelance writer based in Massachusetts.

9 reasons good employees leave — and how to prevent it

10 key skills for a successful cloud strategy

10 key skills for a successful cloud strategy

Success in the cloud also means tweaking your skills mix. From architecture expertise to vender relationship management, here’s what your organization needs to make the most of the cloud.

10 impediments to IT innovation

10 impediments to IT innovation

From inefficient IT operations to an inability to upskill at pace, innovation is often undercut by ingrained organizational issues that IT leaders must change.

CIO transformation: From order-taker to changemaker

CIO transformation: From order-taker to changemaker

Looking to take a step up in your CIO career? IT leaders and executive advisors outline key strategies for earning a more prominent, impactful role.

8 tips for improving customer experience

8 tips for improving customer experience

CX is the new IT imperative. Here’s how IT leaders can staff up, get agile, and spearhead tech initiatives that deliver experiences that win over customers.

Employee retention: 10 strategies for retaining top talent

Employee retention: 10 strategies for retaining top talent

Remote work has made competition for tech talent fiercer than ever, which makes retaining talent a CIO priority.

Customer experience: The new IT imperative

Customer experience: The new IT imperative

CX has become a key factor for company success, and CIOs are rethinking operations and organizational culture to ensure customers remain squarely in focus with everything IT does.

Rethinking IT governance for agility and innovation

Rethinking IT governance for agility and innovation

To meet today’s need for constant innovation, IT leaders must take a different approach to IT governance centered around flexibility and agility — without sacrificing stability and security.

Changing the equation on LGBTQ+ equity and inclusion

Changing the equation on LGBTQ+ equity and inclusion

LGBTQ+ tech advocates show the key role CIOs can play in catalyzing the change necessary in business practices and technology design to meet the needs of an increasingly diverse society.

Redefining IT risk in post-pandemic world

Redefining IT risk in post-pandemic world

With technology ever more critical to enterprise success and survival, IT leaders are taking a larger, more strategic role in assessing business challenges and opportunities.

Cloud or bust: IT leaders go all in on cloud computing

Cloud or bust: IT leaders go all in on cloud computing

A growing number of CIOs are committing most if not all of IT to the cloud to improve security, flexibility, and agility — and to free up teams to focus on innovation and enhancing IT services.

IT leaders re-evaluate skillsets for the long haul

IT leaders re-evaluate skillsets for the long haul

CIOs are meeting talent shortages and transforming tech agendas head on by assessing staff skills and developing roadmaps for obtaining the know-how necessary for long-term success.

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