Mary Shacklett

Mary Shacklett is a freelance writer and president of Transworld Data, a technology analytics, market research, and consulting firm.

Rethinking disaster recovery for the cloud

4 fundamentals of data analytics for digital transformation

4 fundamentals of data analytics for digital transformation

Creating the full customer experience picture that is the hallmark of digital transformation calls for changes not only to how data is collected and stored, but how the teams responsible for this data work together.

The case for cooperative IT: How it works and who it's for

The case for cooperative IT: How it works and who it's for

Both a technology model and a business model, cooperative IT brings companies together to share technology and resources. Where does such an approach pay off — and where should it be avoided?

Re-architecting IT for multicloud: 5 key steps

Re-architecting IT for multicloud: 5 key steps

The task for CIOs is to define an all-inclusive IT architecture for on-premises and private/public cloud computing. Here are 5 steps to stay ahead of the game.

6 secrets for supercharging the IT help desk

6 secrets for supercharging the IT help desk

Stop paying lip service to service when it comes to the IT help desk. These frontline workers have insights into system performance and user experience that can make your business run better.

4G: The New Enterprise Network

Adding 4G infrastructure has its own pain points, including getting coverage everywhere you need it. Three early adopters share their experiences and lessons learned.

IT and Marketing: 4 Tips for Getting Along

More and more IT execs find themselves having to add "Play nice with the CMO" to their to-do lists these days. The reason? Technology is rapidly remaking marketing departments, to the point where previously siloed corporate marketing...

How to Get Out of a Contract with Your Cloud Provider

One of the most common mistakes that companies make when they enter into cloud and SaaS contracts is failing to negotiate exits from the contract as fully as they negotiate entries This is natural. Everyone entering into the contract...

How to Negotiate a Contract with a Cloud or SaaS Provider

Cloud and SaaS services are rapidly gaining traction with enterprises and SMBs -- yet IT, which is usually responsible for negotiating contracts with these service providers, may fall short in critical areas of contract negotiation...

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