Nancy Van Elsacker Louisnord

Opinions expressed by ICN authors are their own.

Nancy Van Elsacker Louisnord is the president of TOPdesk US, currently responsible for leading the division’s business development, client acquisition and customer services efforts.

Prior to launching TOPdesk’s North American division in 2015, she led the organization’s expansion efforts in Belgium for eight years and was responsible for the startup and expansion of TOPdesk’s operations there. TOPdesk develops, markets, implements and supports standard user-friendly service management software for IT, facilities management, HR, maintenance, complaints registration and the service desk for all sized organizations.

The opinions expressed in this blog are those of Nancy Van Elsacker Louisnord and do not necessarily represent those of IDG Communications, Inc., its parent, subsidiary or affiliated companies.

Creating an organization with service excellence as its foundation

Make service excellence part of service management

Make service excellence part of service management

Organizational leadership must work toward a culture of service excellence.

Deconstructing silos in your enterprise service management towers of Babel

Deconstructing silos in your enterprise service management towers of Babel

The most important goal is that all your employees understand each other.

ITIL and agile are not always the best of friends, but they sure are not enemies

ITIL and agile are not always the best of friends, but they sure are not enemies

Agile sounds quite opposite to the strict ITIL processes, they can work together pretty well in IT service management.

Value-as-a-Service: the importance of strategic supplier management

Value-as-a-Service: the importance of strategic supplier management

Service management professionals are dealing with a great challenge: Coping with a high demand of value delivery while more and more strategic parts of the service delivery are being outsourced. Strategic supplier management plays an...

Enterprise service management: what’s in a name?

Enterprise service management: what’s in a name?

To get people onboard for the changes required of enterprise service management, you might want to consider using different terminology. The name of frameworks, principles or solutions matters more than we realize.

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