Nancy Van Elsacker Louisnord

Opinions expressed by ICN authors are their own.

Nancy Van Elsacker Louisnord is the president of TOPdesk US, currently responsible for leading the division’s business development, client acquisition and customer services efforts.

Prior to launching TOPdesk’s North American division in 2015, she led the organization’s expansion efforts in Belgium for eight years and was responsible for the startup and expansion of TOPdesk’s operations there. TOPdesk develops, markets, implements and supports standard user-friendly service management software for IT, facilities management, HR, maintenance, complaints registration and the service desk for all sized organizations.

The opinions expressed in this blog are those of Nancy Van Elsacker Louisnord and do not necessarily represent those of IDG Communications, Inc., its parent, subsidiary or affiliated companies.

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Creating an organization with service excellence as its foundation

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The most important goal is that all your employees understand each other.

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Agile sounds quite opposite to the strict ITIL processes, they can work together pretty well in IT service management.

Value-as-a-Service: the importance of strategic supplier management

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What is ESM? When service management evolves beyond IT

Enterprise service management is the application of ITSM concepts or ITIL to processes in different service departments across an organization.

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