Paula Rooney

Senior Writer

Paula Rooney is a senior writer at CIO.com

Articles by Paula Rooney

United transforms travel experience with Agent on Demand
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United transforms travel experience with Agent on Demand

The airlines’ digital customer service gives travelers access to live agents via the web when flight itineraries go awry, easing uncertainty and stress while driving significant cost savings.
May 6, 2022
Backcountry modernizes for the cloud era
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Backcountry modernizes for the cloud era

A complete overhaul of its ecommerce stack finds the outdoor recreational retailer poised to offer improved customer experiences and personalization just as it starts a push to open more physical stores.
April 26, 2022
ATD banks on B2B digital transformation
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ATD banks on B2B digital transformation

The wholesale tire distributor has overhauled its core integration layer to be 100% cloud-native in preparation to offer slick digital sales channels to B2B buyers tired of traditional call centers.
April 14, 2022
SDG&E seeks speed advantage in the cloud
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SDG&E seeks speed advantage in the cloud

At San Diego Gas & Electric, digital transformation isn’t just a technology refresh but a wholesale change in its business, with speed gains afforded by the cloud being central to its strategy.
March 29, 2022
UAB IT helps fuel genomic breakthroughs
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UAB IT helps fuel genomic breakthroughs

The University of Alabama-Birmingham’s digital transformation is compounding what its scientific researchers can achieve. Systems that work in synergy with scientists is key, says CIO Dr. Curtis Carver.
March 10, 2022
Cloud, IoT usher in new era for healthcare
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Cloud, IoT usher in new era for healthcare

J&J Medical Devices is partnering with Microsoft on a surgical platform that marries AI with medical device data, but innovations aimed at digitally transforming healthcare face unique challenges.
March 1, 2022
Shell sees AI as fuel for its sustainability goals
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Shell sees AI as fuel for its sustainability goals

The energy giant’s dual-cloud transformation includes a data lake architecture that AI chief Dan Jeavons says is catalyzing business efficiencies and will prove key in cutting carbon emissions over time.
February 28, 2022