Peter Sayer
Senior Editor
Peter Sayer covers enterprise applications for CIO.com.
Salesforce tightens Slack integration at Dreamforce
Salesforce seeks to make Slack the interface for Salesforce users to collaborate around training, sales fulfillment, coding, and more. But CIOs should beware integrated pricing plans.
ServiceNow ‘Rome’ emphasizes employee experience
CIOs weigh in on ServiceNow’s latest Now platform update, which aims to make enterprise processes easier for employees to navigate, whether in the office, hybrid, or remote.
What is Kyndryl? IBM’s managed infrastructure services spin-off explained
IBM is focusing on hot technologies such as artificial intelligence and the cloud, and is cutting adrift legacy IT activities to operate as an independent company.
Hands-on IT skills pay off more than certs, study says
Learning the right leading-edge skills is paying off in a job market that is becoming oversaturated with certificate holders, driving down credentialed premiums.
American Air Filter Europe unifies ERP under S/4HANA
Data cleansing proves key to migrating a hodgepodge of ERP systems in 14 countries to a unified sales and warehouse strategy in SAP’s cloud.
AWS and Qualtrics offer new ways to gauge customer sentiment
Amazon Web Services has created a new API to help companies ascertain how their customers feel, while Qualtrics bought a competitor to do it.
The biggest enterprise technology M&A deals of 2021
The first half of 2021 saw multiple billion-dollar-plus acquisitions in hardware, software, and services, and plenty of other merger activity in professional services.
TTX tackles turnover in moving ERP to the cloud
The railcar pooling company learned the importance of knowledge management when it replaced an on-premises SAP system with Oracle in the cloud.
What is CPQ? Automating quotes for customized solutions
Configure-price-quote (CPQ) software automates the order quote process, from gathering a customer’s needs to delivering a detailed quote for the customized products or services that can fulfill them.
Discount Tire transforms CX on road to expansion
Letting customers choose whether to buy their tires on site, online, or on the phone means consolidating multiple databases.
Oracle to customers: Spend more on cloud, save on support
With Oracle Support Rewards, the company hopes to tempt existing on-premises customers to move workloads to Oracle Cloud Infrastructure.
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