Peter Sayer
Senior Editor
Peter Sayer covers enterprise applications for CIO.com.
What is CPQ? Automating quotes for customized solutions
Configure-price-quote (CPQ) software automates the order quote process, from gathering a customer’s needs to delivering a detailed quote for the customized products or services that can fulfill them.
Discount Tire transforms CX on road to expansion
Letting customers choose whether to buy their tires on site, online, or on the phone means consolidating multiple databases.
Oracle to customers: Spend more on cloud, save on support
With Oracle Support Rewards, the company hopes to tempt existing on-premises customers to move workloads to Oracle Cloud Infrastructure.
How IT leaders can cultivate an LGBTQ-friendly workplace
Encouraging inclusion and accommodating diversity requires a culture of openness — and can help your organization become more innovative.
SAP brings new tools and modularity to Rise
SAP has added HR and vertical industry support to its hosted S/4HANA offering, while furthering its forays into process intelligence and AI for expense auditing.
SAP steps back from S/4HANA-on-Azure preference
Microsoft’s Azure will no longer be SAP’s preferred cloud platform — although SAP executives say the companies’ Embrace partnership remains strong.
Baylor goes back to basics to build ERP for the future
To support its ambition to become a top-tier research institution, Baylor University overhauled its ERP systems, a process that required getting back to the fundamentals of business-IT collaboration.
Zoho launches Qntrl to automate business processes
A new entrant to the business process management market, Zoho already holds much of the data mid-market enterprises may want to automate.
The biggest enterprise technology M&A deals of 2021
The first three months of 2021 saw three billion-dollar-plus acquisitions in hardware, software, and services, and plenty of other merger activity in professional services.
M&T Bank branches out to bridge skills gap
With apprenticeships, boot camps, college courses, and internships, CIO Mike Wisler is ramping up in-house developer staffing as part of a strategy for which diversity is key.
ServiceNow bets on citizen developers in latest enterprise push
ServiceNow offers enterprises a platform on which to formalize the informal workplace processes eroded by the move to working from home.
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