Sarah K. White
Senior Writer
Sarah White is a senior writer for CIO.com, covering IT governance, hiring & staffing, and IT jobs.
What is TQM? A company-wide strategy for customer satisfaction
Total quality management (TQM) helps bring your entire organization together with one main goal: continually improving processes and products to ensure customer satisfaction.
What is Kanban? Workflow management simplified
Kanban helps organizations focus on specific tasks until completion. This simple workflow management system is an effective method for fostering collaboration and productivity.
Raytheon’s cloud-based test bed takes risk out of innovation
Implementing new technology in the defense industry comes with a lot of considerations. Here’s how Raytheon development a virtual environment for experimentation without risk.
IT asset management (ITAM): A centralized approach to managing IT systems and assets
Companies rely on a wide range of technology for day-to-day business. A strong ITAM strategy will help you oversee and optimize the full lifecycle of each individual piece.
SBPASC transforms claims processing nationwide
Service Benefit Plan Administration Service Corp. has introduced 10 services in a sweeping transformation that has reduced temporary staffing, increased membership engagement and reduced manual tasks.
What is process improvement? A business methodology for efficiency and productivity
A broken business process can cost your business time and money. But pinpointing exactly where a process breaks down — and where it can be improved — isn’t an exact science.
CIO resumes: 6 best practices and 7 strong examples
If you’re stuck on how to write your resume for a CIO position, here are six best practices from industry professionals — and real-world examples of winning CIO resumes.
What is ITSM? Managing IT to serve business needs
IT service management (ITSM) is a set of policies, processes and procedures that helps businesses build structure around the lifecycle of IT services, from creation to management and upkeep.
15 leadership certificate programs to boost your career
Leadership training can help you hone the skills necessary to succeed in high-level positions. These in-person and online certificate programs can help you develop the optimal leadership qualities for your organization and career.
IT resume makeover: Finding the right aesthetic and format
IT leaders must work to hone their resumes, but equally important is making sure the format and flow catch the attention of recruiters and application tracking systems alike.
What is Kaizen? A business strategy focused on improvement
Kaizen offers a more holistic approach than most IT frameworks in that it aims to improve everything in your organization from people to processes to products.
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