Sarah K. White

Senior Writer

Sarah White is a senior writer for CIO.com, covering IT and healthcare careers, among other technology topics. Previously Sarah has worked for TechnologyGuide, a consumer technology publication, writing reviews, how-to articles, news, and features. She also worked for Monster.com managing two niche sites for healthcare and technology careers.

Top 12 ITSM tools for 2018

Top 12 ITSM tools for 2018

Finding the right IT service management tool for your business needs can be challenging. Here’s a breakdown of 12 of the best ITSM services — and which organizations they best serve.

Top 10 TOGAF 9 certification training courses

Top 10 TOGAF 9 certification training courses

If you want to get TOGAF 9 certified, you’ll have to pass two exams. Here are 10 courses designed to get you up to speed on the TOGAF framework.

What is OKR? A goal-setting framework for thinking big

What is OKR? A goal-setting framework for thinking big

Objectives and key results (OKR) helps establish high-level, measurable goals for your business by establishing ambitious goals and outcomes that can be tracked over the quarter.

What is succession planning? A key talent strategy for business

What is succession planning? A key talent strategy for business

Succession planning helps businesses cultivate a pool of talented workers who are poised to take over leadership roles as the business grows, changes and develops.

5 ways businesses are modernizing ITSM

5 ways businesses are modernizing ITSM

ITSM is more than service management; it’s a framework for supporting business needs. As new technology moves in and digital transformation takes hold, ITSM strategies must grow and adapt.

What is TOGAF? An enterprise architecture methodology for business

What is TOGAF? An enterprise architecture methodology for business

TOGAF is an enterprise architecture framework that helps define business goals and align them with architecture objectives around enterprise software development.

What is an agile coach? A valuable role for organizational change

What is an agile coach? A valuable role for organizational change

An agile coach helps organizations implement the agile methodology by developing agile teams and facilitating the organizational culture change necessary for sustained agile success.

7 RPA training and certification courses

7 RPA training and certification courses

Robotic process automation (RPA) has great potential for streamlining business operations. Here’s how to develop high-demand RPA skills as organizations move to automate their business processes.

How to make the most of a tech bootcamp

How to make the most of a tech bootcamp

Bootcamps provide quick access to sought-after skills, but it takes drive and ambition to transform a few months of hands-on instruction into a full-fledged career.

The top 8 supply chain management certifications

The top 8 supply chain management certifications

Here are eight supply chain management certifications to help demonstrates your skills and elevate your SCM career.

What is a data engineer? An analytics role in high demand

What is a data engineer? An analytics role in high demand

Data engineers are vital members of any enterprise data analytics team, responsible for managing, optimizing, overseeing and monitoring data retrieval, storage and distribution throughout the organization.

10 best graduate programs for supply chain management

10 best graduate programs for supply chain management

A master’s degree in SCM can help you gain an edge in a growing field. Here are the ten schools that, according to Best Colleges, offer the best master’s programs — many of which can be completed part-time and online.

What is a business analyst? A key role for business-IT efficiency

What is a business analyst? A key role for business-IT efficiency

Business analyst help guide businesses in improving processes, products, services and software through data analysis. These agile workers straddle the line between IT and the business to help bridge the gap and improve efficiency.

What is a Net Promoter Score (NPS)? A simple metric to gauge customer loyalty

What is a Net Promoter Score (NPS)? A simple metric to gauge customer loyalty

To find out your company’s Net Promoter Score, all you have to do is ask your customers one simple question. That question can tell you a lot about where you stand in terms of customer loyalty.

What is a product manager? A complex, cross-functional role in IT

What is a product manager? A complex, cross-functional role in IT

Product management is a complex role that requires a balance of soft and hard skills to manage requirements and to deliver quality products that align with the business’ goals.

AI’s impact on the future of work

AI’s impact on the future of work

Robots and AI won’t displace job categories whole cloth, but may help make jobs easier in the future, as more tasks are automated for improved productivity or safety.

6 steps to getting digital culture right

6 steps to getting digital culture right

Digital transformation is a vital undertaking in today’s competitive landscape. But first you need to redefine your corporate culture, challenge your traditions and overhaul your hiring practices.

What is a cloud architect? A vital role for success in the cloud

What is a cloud architect? A vital role for success in the cloud

As cloud strategies become increasingly vital and complex, cloud architects can help organizations avoid risk and ensure a successful, cost-effective transition to the cloud.

8 free online course sites for growing your tech skills

8 free online course sites for growing your tech skills

The cost of learning just got cheaper. CIO.com tracked down these eight free ways to grow your technology skill set.

What is Six Sigma? Streamlining quality management

What is Six Sigma? Streamlining quality management

Six Sigma streamlines quality control in an effort to improve current processes, products or services. Here are the methodologies, roles and certifications central to this quality management methodology.

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