Sarah K. White

Senior Writer

Sarah White is a senior writer for CIO.com, covering IT governance, hiring & staffing, and IT jobs.

6 tips for ITIL implementation success

6 tips for ITIL implementation success

ITIL adoption requires more than software and tools. You need a bold strategy that aligns IT service with corporate goals and encourages employee and stakeholder buy-in.

What is ITSM? Managing IT to serve business needs

What is ITSM? Managing IT to serve business needs

IT service management (ITSM) is a set of policies, processes and procedures that helps businesses build structure around the lifecycle of IT services, from creation to management and upkeep.

15 leadership certificate programs to boost your career

15 leadership certificate programs to boost your career

Leadership training can help you hone the skills necessary to succeed in high-level positions. These in-person and online certificate programs can help you develop the optimal leadership qualities for your organization and career.

IT resume makeover: Finding the right aesthetic and format

IT resume makeover: Finding the right aesthetic and format

IT leaders must work to hone their resumes, but equally important is making sure the format and flow catch the attention of recruiters and application tracking systems alike.

What is Kaizen? A business strategy focused on improvement

What is Kaizen? A business strategy focused on improvement

Kaizen offers a more holistic approach than most IT frameworks in that it aims to improve everything in your organization from people to processes to products.

7 IT salary and hiring trends for 2019

7 IT salary and hiring trends for 2019

The IT industry continues to face a talent shortage, but businesses are getting creative to fill the necessary skills gaps for successful digital transformation.

What is Lean Six Sigma? Blending methodologies to reduce waste and improve efficiency

What is Lean Six Sigma? Blending methodologies to reduce waste and improve efficiency

Lean and Six Sigma are the perfect pair when it comes to improving customer value by reducing waste, boosting productivity and reducing defects and variations in products and services.

What it takes to hire top data science talent

What it takes to hire top data science talent

To attract data science talent, you need a sound data strategy and an established data-driven environment in which data scientists can have an impact and do meaningful work.

What is vendor management? The key to productive vendor partnerships

What is vendor management? The key to productive vendor partnerships

Vendor management helps organizations take third-party vendor relationships from a passive business transaction to a proactive collaborative partnership.

15 best data science bootcamps for boosting your career

15 best data science bootcamps for boosting your career

Whether you’re a recent grad, seasoned IT pro or someone looking to make a career change, these bootcamps will set you on the right path for a career in data science.

What is a business relationship manager? A key role for bridging the business-IT divide

What is a business relationship manager? A key role for bridging the business-IT divide

Business relationship managers help integrate IT into the organization by fostering inter-departmental communication and collaboration in service of business goals.

IT Resume Makeover: Streamlining your executive resume

IT Resume Makeover: Streamlining your executive resume

It’s every executive’s challenge: Condensing decades of experience and expertise onto a single resume page. Here’s how our resume expert helped streamline a CIO’s storied 25-year career.

MCSA certification guide: How to become a Microsoft Certified Solutions Associate

MCSA certification guide: How to become a Microsoft Certified Solutions Associate

Microsoft’s associate level certifications are a smart choice to prove your skills and bolster your resume as you launch and develop your career in IT.

Adobe enlists AI to establish self-healing ITSM

Adobe enlists AI to establish self-healing ITSM

Adobe has embraced AI, ML, NLP and other emerging technologies to improve the company’s service management — and pave the way to a self-healing ITSM framework.

What is a business analyst? A key role for business-IT efficiency

What is a business analyst? A key role for business-IT efficiency

Business analyst help guide businesses in improving processes, products, services and software through data analysis. These agile workers straddle the line between IT and the business to help bridge the gap and improve efficiency.

Top 15 data science professional development certificates

Top 15 data science professional development certificates

You don’t need to go back to college full-time to land a job in data science. These 15 professional development courses are designed to accelerate your data science candidate.

CISA certification guide: Certified Information Systems Auditor explained

CISA certification guide: Certified Information Systems Auditor explained

If you want to demonstrate your knowledge, abilities and skills for IT auditing, the CISA certification from the ISACA is a great place to start.

What is a business intelligence analyst? A role for driving business value with data

What is a business intelligence analyst? A role for driving business value with data

The business intelligence analyst role is highly analytical and requires a balance of IT, communication and problem-solving skills.

15 data science certifications that will pay off

15 data science certifications that will pay off

Looking to get ahead as a data scientist? Earning one of these data science certs will help you stand out in one of the hottest careers in IT.

6 steps to a successful ServiceNow implementation

6 steps to a successful ServiceNow implementation

ServiceNow is a robust ITSM suite that offers organizations popular services on a single-platform. But it’s not as easy as deploying any tool or service – here’s six tips on how to embark on a successful ServiceNow implementation.

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