Sarah K. White
Senior Writer
Sarah White is a senior writer for CIO.com, covering IT governance, hiring & staffing, and IT jobs.
ITIL certification guide: Costs, requirements, levels and paths
ITIL 4 is IT’s go-to framework for delivering IT services. From ITIL Foundation to ITIL Master, here’s everything you need to know about the latest ITIL certifications.
5 tips for running a successful virtual meeting
Running an online meeting can be as easy as running an in-person meeting if you follow a few simple steps. Here are five tips for taking your meetings online without missing a beat.
5 tips for technology business management success
The TBM framework can help your organization better align IT spending with business goals, while reducing unnecessary costs. Here’s how to ensure a smooth transition when implementing the framework.
5 tips for leading IT from home
Leadership is being redefined in quarantine as IT executives find themselves overseeing IT operations from home. Here’s how to lead your department from a distance.
Business process mapping: A framework for visualizing internal processes
After nearly 100 years, business process mapping is still helping organizations visualize internal processes for everything from employee onboarding to IT hardware and software.
What is an enterprise architect? A vital role for IT operations
Enterprise architects are key in establishing an organization’s IT infrastructure and maintaining and updating IT hardware, software and services to ensure it supports established enterprise goals.
What is value stream mapping? A lean technique for improving business processes
VSM is a lean management technique that helps businesses eliminate process redundancies and waste by finding ways to improve current lean and agile business processes.
Free online tech courses to boost your skills as you quarantine
Looking to brush up on your tech skills while in quarantine? These 10 free online tech education outlets can help you advance your IT skills during the COVID-19 crisis.
What is the Zachman Framework? A matrix for managing enterprise architecture
The Zachman Framework uses a 36-column matrix to help organize your company’s enterprise architecture and lend insight into your organization’s IT assets.
What is a design sprint? A 5-day plan for improving products and services
Developed at Google, design sprints are a quick, step-by-step way to evaluate and test products and services prior to launch, while also mitigating risks.
10 board readiness training programs for directors and executives
Whether you’re new to the board, a seasoned veteran or just aspire to be on a corporate board, these 10 board readiness training programs will get you prepared for the job.
What is human-centered design? A product framework that embraces empathy
HCD is a design framework centered around end-user desires and needs. Implementing it can help your company design and deliver high-quality products and customer experiences.
What is design thinking? An agile method for innovation
Design thinking eschews traditional development processes in favor of an agile, flexible method for developing products and services with a unique focus on the customer.
Top 13 enterprise architecture tools for 2020
These popular and emerging EA tools offer businesses everything they need to support enterprise architecture and digital transformation.
Top 14 ITSM tools for 2020
Finding the right IT service management tool for your business needs can be challenging. Here’s a breakdown of 14 of the best and most popular ITSM services to help you decide.
Women in tech statistics: The hard truths of an uphill battle
Despite national conversations about gender diversity in tech, women are still underrepresented, underpaid and often discriminated against in the tech industry, numbers show.
The 10 most in-demand tech jobs for 2020 — and how to hire for them
From data scientists to developers to engineers, the battle for the best IT talent wages. Here’s what to look for (and what to offer) when hiring for the 10 most in-demand jobs for 2020.
7 IT salary and hiring trends for 2020
The IT industry continues to face a talent shortage, but businesses are getting creative to fill the necessary skills gaps for successful digital transformation.
10 tips for writing better IT resumes
A well-honed resume is your key to landing that coveting IT position. Here’s how to ensure your skills and experience shine.
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