Sharon Florentine

Senior Writer

Sharon Florentine is a senior writer for CIO.com, covering career development, IT management, training, and diversity.

Salesforce certification guide: Your path to a lucrative career

Looking to improve IT operations? Try IBM’s ‘Pyramid of Pain’

Looking to improve IT operations? Try IBM’s ‘Pyramid of Pain’

IBM CIO Fletcher Previn has focused IT on fulfilling a hierarchy of core user needs to drive efficiency and promote IBM as a great place to work.

Hiring STEM OPT employees: What businesses need to know

Hiring STEM OPT employees: What businesses need to know

Everything you need to know about the DHS’s STEM Optional Practical Training program — and what is required to hire and employ STEM OPT student workers.

How to predict who will quit — and whom to poach

How to predict who will quit — and whom to poach

Predictive analytics can help pinpoint why your talent is leaving, how to prevent it, and whom to go after when recruiting from competitors.

5 key changes to the H-1B visa program

5 key changes to the H-1B visa program

Changes to the H-1B visa program went into effect April 1, aiming to improve and streamline the application and selection process of foreign national talent.

How to make open-plan offices more productive

How to make open-plan offices more productive

Open offices aim to spur collaboration and innovation but often have exactly the opposite effect. Here’s how to harness their lost promise of productivity.

10 tips for job hunting while you’re still employed

10 tips for job hunting while you’re still employed

Looking for a new job while you’re employed has advantages but it also comes with risks. Here’s how to approach your job search — without getting cut.

How to prepare for (and ace) the technical interview

How to prepare for (and ace) the technical interview

Technical interviews can make or break your chances for landing a new job. Here’s how to prepare yourself for success, even if you’re a self-taught programmer.

What is employee experience? Your key to talent retention and recruitment

What is employee experience? Your key to talent retention and recruitment

A strong employee experience can be a key differentiator in tight talent markets and essential to success as digital transformation increasingly takes hold.

5 strategies for improving employee experience

5 strategies for improving employee experience

A positive employee experience can greatly impact engagement, retention, and productivity. Here’s how to make sure yours is second-to-none.

Insourcing, automation spark GE’s IT transformation

Insourcing, automation spark GE’s IT transformation

GE’s bold move to insource IT support and automate IT workflows has paid off in cost efficiencies and a vastly improved employee experience.

Cornell’s unique CMS/CRM solution unifies the student experience

Cornell’s unique CMS/CRM solution unifies the student experience

The Ivy League university knit together Drupal and Salesforce to create a university-wide system of engagement centered on the student experience.

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