Sharon Florentine

Senior Writer

Sharon Florentine is a senior writer for CIO.com, covering career development, IT management, training, and diversity.

Salesforce certification guide: Your path to a lucrative career

Salesforce certification guide: Your path to a lucrative career

Salesforce certification is a great way to get ahead by proving your skills on one of the hottest CRM platforms today. Our guide to the most valuable Salesforce certifications will help you kick-start your Salesforce career.

Looking to improve IT operations? Try IBM’s ‘Pyramid of Pain’

Looking to improve IT operations? Try IBM’s ‘Pyramid of Pain’

IBM CIO Fletcher Previn has focused IT on fulfilling a hierarchy of core user needs to drive efficiency and promote IBM as a great place to work.

Hiring STEM OPT employees: What businesses need to know

Hiring STEM OPT employees: What businesses need to know

Everything you need to know about the DHS’s STEM Optional Practical Training program — and what is required to hire and employ STEM OPT student workers.

How to predict who will quit — and whom to poach

How to predict who will quit — and whom to poach

Predictive analytics can help pinpoint why your talent is leaving, how to prevent it, and whom to go after when recruiting from competitors.

5 key changes to the H-1B visa program

5 key changes to the H-1B visa program

Changes to the H-1B visa program went into effect April 1, aiming to improve and streamline the application and selection process of foreign national talent.

How to make open-plan offices more productive

How to make open-plan offices more productive

Open offices aim to spur collaboration and innovation but often have exactly the opposite effect. Here’s how to harness their lost promise of productivity.

10 tips for job hunting while you’re still employed

10 tips for job hunting while you’re still employed

Looking for a new job while you’re employed has advantages but it also comes with risks. Here’s how to approach your job search — without getting cut.

How to prepare for (and ace) the technical interview

How to prepare for (and ace) the technical interview

Technical interviews can make or break your chances for landing a new job. Here’s how to prepare yourself for success, even if you’re a self-taught programmer.

What is employee experience? Your key to talent retention and recruitment

What is employee experience? Your key to talent retention and recruitment

A strong employee experience can be a key differentiator in tight talent markets and essential to success as digital transformation increasingly takes hold.

5 strategies for improving employee experience

5 strategies for improving employee experience

A positive employee experience can greatly impact engagement, retention, and productivity. Here’s how to make sure yours is second-to-none.

Insourcing, automation spark GE’s IT transformation

Insourcing, automation spark GE’s IT transformation

GE’s bold move to insource IT support and automate IT workflows has paid off in cost efficiencies and a vastly improved employee experience.

Cornell’s unique CMS/CRM solution unifies the student experience

Cornell’s unique CMS/CRM solution unifies the student experience

The Ivy League university knit together Drupal and Salesforce to create a university-wide system of engagement centered on the student experience.

Product-based IT makeover pays off at PVH

Product-based IT makeover pays off at PVH

The parent company of Calvin Klein and Tommy Hilfiger shifted to agile in delivering an innovative digital assistant that increases sales and enhances the retail experience.

Leon County Florida saves lives by digitizing hurricane response

Leon County Florida saves lives by digitizing hurricane response

The county leveraged GIS technology and dashboards in innovative ways to gather and analyze response data during and after Hurricane Michael, saving lives.

7 signs you’re ready to hire a career coach — and 3 signs you’re not

7 signs you’re ready to hire a career coach — and 3 signs you’re not

If you are at a career crossroads, or have hit a wall, a career coach can help you maximize your potential — but only if you’re willing to put in the work.

9 reasons good employees leave — and how you can prevent it

9 reasons good employees leave — and how you can prevent it

Talent is your biggest asset, and while you’ll never eliminate employee turnover, the following strategies can help you keep your best.

Unlocking innovation: Tips for transforming a risk-averse IT culture

Unlocking innovation: Tips for transforming a risk-averse IT culture

A new book from Deloitte and MIT Sloan Management Review offers insights on how to cultivate a culture of innovation.

What is a career coach? Your partner in growth

What is a career coach? Your partner in growth

A career coach offers certified expertise in maximizing your potential, whether it’s helping you land a promising new job, navigate a career change, or find fulfillment at work.

Top HRIS certifications to boost your career

Top HRIS certifications to boost your career

Certification is a great way to benchmark skills and prove value for organizations. Here are the best-known HRIS certifications available.

What is an HRIS? A key tool for all your human resources needs

What is an HRIS? A key tool for all your human resources needs

A human resources information system makes managing people, policies and procedures simple, efficient and effective for organizations of all sizes.

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