Sharon Goldman
Freelance Writer
Sharon Goldman is a B2B technology writer who has been covering the space for over a decade, from IT and cybersecurity to martech, insurtech, fintech and retail.
How to negotiate a cloud SLA
It is essential to ensure that providers make good on their enterprise-level commitments related to service and performance, that’s where the cloud service-level agreement, or SLA, comes in.
How AI is reshaping healthcare during COVID-19 -- and beyond
Before the COVID-19 crisis, AI and machine learning technologies had just begun to move beyond the pilot stage at large healthcare companies -- but that's changing fast.
IT hiring trends: What to expect now and in the months to come
Given the uncertainty that the coronavirus is bringing to all facets of our lives, you're probably wondering how it will affect your career. Do layoffs loom? Will certain roles see higher demand? How are companies handling...
Can technology save the retail supply chain?
In the age of coronavirus, technology is playing a big role in boosting resilience but it’s also meeting its match in some areas (and no, it’s not just about toilet paper).
How Salesforce certifications can boost your career (and where to start)
Salesforce has created an ecosystem of products and services beyond its core CRM tool, building a huge demand for knowledgeable Salesforce professionals who bring skills with industry-specific extensions and business-aligned apps.
Fighting holiday fraud: 5 ways ecommerce retailers can boost security
Everyone loves online shopping -- especially cybercriminals. If you’re a small or midsize ecommerce retailer you are the biggest target this holiday season, but it’s not too late to protect yourself and your customers.
What SaaS transformation means for your IT operating model: Part Two
As software as a service (SaaS) moves into the mainstream, revolutionizing how businesses run, a paradigm shift for IT operating models is in the works.
What SaaS transformation means for your IT operating model: Part One
As more companies turn to software as a service (SaaS) to increase efficiency and lower costs, the way IT works is undergoing a paradigm shift, affecting everything from software delivery and resources to governance, skill sets, and...
How Digital Transformation Is Upending Business Models, Rewriting The IT Operating Model
A year ago, digital transformation was at the core of the 2018 Harvey Nash/KPMG CIO Survey, as well as the rapidly changing role of the CIO. This year, says Steve Bates, Principal and leader of KPMG’s CIO Center of Excellence, the...
The Need For a New IT Operating Model: Why Now?
Takeaway: IT Must Learn to Leverage ‘Shadow IT’
