Stephanie Overby

Stephanie Overby is a regular contributor to CIO.com and CIO magazine. Disclosure: She also writes for Hewlett-Packard's marketing website TechBeacon.

The top 10 IT outsourcing service providers of the year

What is outsourcing? Definitions, best practices, challenges and advice

What is outsourcing? Definitions, best practices, challenges and advice

Outsourcing can bring big benefits to your business, but there are significant risks and challenges when negotiating and managing outsourcing relationships. Here, we break down everything you need to know to ensure your IT outsourcing...

Anatomy of an IT strategic plan in the era of digital disruption

Anatomy of an IT strategic plan in the era of digital disruption

To effectively support today’s IT-informed business strategies, CIOs must embrace new approaches to IT strategic planning that are more business-driven, flexible, and frequently revisited than in years past.

How to win over your board of directors

How to win over your board of directors

A 15-minute board presentation can make or break a valuable project — not to mention a promising career. But there are steps CIOs can take to not only meet their board of director’s needs and expectations but win their lasting support...

7 hot IT outsourcing trends — and 7 going cold

7 hot IT outsourcing trends — and 7 going cold

The days of low-cost commodity services are waning, as IT organizations seek stronger strategic partnerships with IT outsourcing providers in the era of digital transformation.

What is an SLA? Best practices for service-level agreements

What is an SLA? Best practices for service-level agreements

A service-level agreement (SLA) defines the level of service you expect from a vendor, laying out the metrics by which service is measured, as well as remedies or penalties should agreed-on service levels not be achieved. It is a...

Digital transformation sparks sales of U.S. IT services abroad

Digital transformation sparks sales of U.S. IT services abroad

America has become a key provider of digital technology services to the world. But future trade policies and increased global competition could curtail U.S. IT service providers’ business growth overseas.

Hurting for IT help? Hire a trained GI vet

Hurting for IT help? Hire a trained GI vet

One IT professional services firm is meeting increasing demand for U.S.-based skills by training military veterans in key IT domains, from business analysis to devops.

Why IT service providers are investing in North America

Why IT service providers are investing in North America

IT outsourcing providers have been opening more service centers in the U.S. with Seattle, San Francisco and Toronto emerging as hot spots for digital services.

Don't fear the robots, embrace the potential

Don't fear the robots, embrace the potential

Robotic process automation is not necessarily replacing human workers, but creating more capacity and the potential for employees to focus on higher-value activities.

IT leaders say current H-1B program works

IT leaders say current H-1B program works

Corporate technology leaders worry that proposed H-1B visa changes will increase costs and scarcity for highly skill IT talent, according to Harvey Nash survey.

How design thinking can transform IT outsourcing

How design thinking can transform IT outsourcing

In the era of digital transformation, design thinking can enable a new way of working between IT outsourcing customers and providers.

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