Stephanie Overby

Stephanie Overby is a regular contributor to CIO.com and CIO magazine. Disclosure: She also writes for Hewlett-Packard's marketing website TechBeacon.

How (and why) to break up with your IT service provider

5 types of outsourcing providers — and how to get the most from them

5 types of outsourcing providers — and how to get the most from them

From service integrators to transformers, CIOs are finding that they must tap an array of IT services providers to meet their needs.

7 keys to transformational outsourcing success

7 keys to transformational outsourcing success

Enterprises are investing in transformation-enabling IT services with mixed results. Here are the keys to a successful outsourcing partnership in the age of digital transformation

The hidden costs of outsourcing

The hidden costs of outsourcing

Buyer beware: The transactional nature of outsourcing relationships could leave your organization exposed to charges you hadn’t bargained for. Here’s what to watch out for.

11 keys to a successful outsourcing relationship

11 keys to a successful outsourcing relationship

Strategic outsourcing is a two-way street. Here’s how to increase your likelihood of getting the best from your IT service providers.

10 do’s and don’ts for crafting more effective SLAs

10 do’s and don’ts for crafting more effective SLAs

SLA adherence is no guarantee of outsourcing success. Here’s how to avoid seeing red when all the lights on the service delivery dashboard are green.

11 outsourcing myths debunked

11 outsourcing myths debunked

Outsourcing has evolved — and so too have the misconceptions around what makes a successful sourcing partnership in the digital era.

The top 10 IT outsourcing service providers of the year — and the top 10 challengers

The top 10 IT outsourcing service providers of the year — and the top 10 challengers

Find out which vendors are rising and which are falling in Everest Group’s third annual outsourcing vendor rankings. Plus, the analyst firm ranks the top challengers that are winning business away from the biggest IT services brands.

10 early warning signs of IT outsourcing disaster

10 early warning signs of IT outsourcing disaster

The causes of IT outsourcing failure are numerous, but there are some common indicators of trouble that IT leaders can monitor and address before an outsourcing relationship goes off the rails.

9 IT outsourcing mistakes to avoid

9 IT outsourcing mistakes to avoid

A number of common — and costly — pitfalls persist, when it comes to engaging an IT service provider. Here’s how to ensure your IT outsourcing engagements achieve their intended results.

What is outsourcing? Definitions, best practices, challenges and advice

What is outsourcing? Definitions, best practices, challenges and advice

Outsourcing can bring big benefits to your business, but there are significant risks and challenges when negotiating and managing outsourcing relationships. Here, we break down everything you need to know to ensure your IT outsourcing...

Anatomy of an IT strategic plan in the era of digital disruption

Anatomy of an IT strategic plan in the era of digital disruption

To effectively support today’s IT-informed business strategies, CIOs must embrace new approaches to IT strategic planning that are more business-driven, flexible, and frequently revisited than in years past.

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