Stephanie Overby

Stephanie Overby is a regular contributor to CIO.com and CIO magazine. Disclosure: She also writes for Hewlett-Packard's marketing website TechBeacon.

11 keys to a successful outsourcing relationship

10 do’s and don’ts for crafting more effective SLAs

10 do’s and don’ts for crafting more effective SLAs

SLA adherence is no guarantee of outsourcing success. Here’s how to avoid seeing red when all the lights on the service delivery dashboard are green.

11 outsourcing myths debunked

11 outsourcing myths debunked

Outsourcing has evolved — and so too have the misconceptions around what makes a successful sourcing partnership in the digital era.

The top 10 IT outsourcing service providers of the year — and the top 10 challengers

The top 10 IT outsourcing service providers of the year — and the top 10 challengers

Find out which vendors are rising and which are falling in Everest Group’s third annual outsourcing vendor rankings. Plus, the analyst firm ranks the top challengers that are winning business away from the biggest IT services brands.

10 early warning signs of IT outsourcing disaster

10 early warning signs of IT outsourcing disaster

The causes of IT outsourcing failure are numerous, but there are some common indicators of trouble that IT leaders can monitor and address before an outsourcing relationship goes off the rails.

9 IT outsourcing mistakes to avoid

9 IT outsourcing mistakes to avoid

A number of common — and costly — pitfalls persist, when it comes to engaging an IT service provider. Here’s how to ensure your IT outsourcing engagements achieve their intended results.

What is outsourcing? Definitions, best practices, challenges and advice

What is outsourcing? Definitions, best practices, challenges and advice

Outsourcing can bring big benefits to your business, but there are significant risks and challenges when negotiating and managing outsourcing relationships. Here, we break down everything you need to know to ensure your IT outsourcing...

Anatomy of an IT strategic plan in the era of digital disruption

Anatomy of an IT strategic plan in the era of digital disruption

To effectively support today’s IT-informed business strategies, CIOs must embrace new approaches to IT strategic planning that are more business-driven, flexible, and frequently revisited than in years past.

How to win over your board of directors

How to win over your board of directors

A 15-minute board presentation can make or break a valuable project — not to mention a promising career. But there are steps CIOs can take to not only meet their board of director’s needs and expectations but win their lasting support...

7 hot IT outsourcing trends — and 7 going cold

7 hot IT outsourcing trends — and 7 going cold

The days of low-cost commodity services are waning, as IT organizations seek stronger strategic partnerships with IT outsourcing providers in the era of digital transformation.

What is an SLA? Best practices for service-level agreements

What is an SLA? Best practices for service-level agreements

A service-level agreement (SLA) defines the level of service you expect from a vendor, laying out the metrics by which service is measured, as well as remedies or penalties should agreed-on service levels not be achieved. It is a...

Digital transformation sparks sales of U.S. IT services abroad

Digital transformation sparks sales of U.S. IT services abroad

America has become a key provider of digital technology services to the world. But future trade policies and increased global competition could curtail U.S. IT service providers’ business growth overseas.

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