Stephanie Overby

Stephanie Overby is a regular contributor to CIO.com and CIO magazine. Disclosure: She also writes for Hewlett-Packard's marketing website TechBeacon.

How to evaluate domestic IT service provider locations

How to evaluate domestic IT service provider locations

The uncertainty of the future of the H-1B visa program is causing businesses to take a closer look at U.S. IT service delivery locations.

Acquisition signals increasing role of AI in outsourcing

Acquisition signals increasing role of AI in outsourcing

Genpact’s plan to purchase Rage Frameworks represents an evolution in IT automation and business process services – moving from improving back-office functions to enabling true digital transformation.

Questions to ask before choosing an automation partner

Questions to ask before choosing an automation partner

Intelligent automation has the potential to transform outsourcing engagements, but customers should do their due diligence before choosing their partners.

Slow growth ahead for IT outsourcing

Slow growth ahead for IT outsourcing

Political uncertainty, digital disruption, and continued competition could significantly slow IT services growth over the next three years.

7 tips for managing an IT outsourcing contract

7 tips for managing an IT outsourcing contract

Without dedicated and ongoing governance, carefully negotiated and documented rights in an outsourcing contract run the risk of not being enforced, and the relationship that develops may look nothing like what you envisioned.

RPA proving its transformational value at Deutsche Bank

RPA proving its transformational value at Deutsche Bank

Robotic process automation has improved productivity and quality at Deutsche Bank. Robots are intended to augment the bank’s workforce, making employees happier and more efficient.

How to institute an agile IT outsourcing process

How to institute an agile IT outsourcing process

The outsourcing process doesn’t have to be a marathon if you invest time and effort preparing for a more iterative transaction process.

Robotic process automation makes nearshore outsourcing more attractive

Robotic process automation makes nearshore outsourcing more attractive

In the future, IT outsourcing success will be based not on the geographic delivery model, but on the capability to leverage digital labor.

4 bedreigingen voor de toekomst van outsourcing

Trump, Wilders en de strijd om privacy.

Attorneys predict a demanding year for IT outsourcing customers

Attorneys predict a demanding year for IT outsourcing customers

Global politics, data demands and rapidly advancing technology needs will make 2017 a time of critical decision-making for IT leaders.

IT service providers prepare for potential H-1B visa changes

IT service providers prepare for potential H-1B visa changes

Indian providers prepare for possible H-1B visa reforms that could increase onshore costs by 20 percent for IT outsourcing companies who depend on the temporary worker visa program.

Digital disrupts traditional outsourcing market in 2016

Digital disrupts traditional outsourcing market in 2016

The value of traditional outsourcing engagements have fallen to levels not seen since the recession, but as-a-service arrangements continue to grow.

11 ways to address RPA and AI in IT outsourcing contracts

11 ways to address RPA and AI in IT outsourcing contracts

IT service providers are increasingly using robotic process automation and artificial intelligence capabilities, but their customers may not be reaping the full benefits.

IT service providers increase investment in onshore locations

IT service providers increase investment in onshore locations

A number of factors are driving leading global IT and business process outsourcing providers to open more onshore than offshore locations.

Outsourcing trends to watch in 2017

Outsourcing trends to watch in 2017

Here are 10 predictions for the year ahead in IT outsourcing.

New accounting standards change the rules of IT leasing

New accounting standards change the rules of IT leasing

New reporting rules could make IT equipment leasing less attractive, but lessors may be more amenable to meet client demands or offer new value-added services to win over customers.

Grading our 2016 IT outsourcing predictions

Grading our 2016 IT outsourcing predictions

We predicted this was the year that security and integration challenges would become key considerations, companies would embrace robotic process automation and offshore captive models, and the IT outsourcing contracting process would...

Building a business case for offshore robotic process automation

Building a business case for offshore robotic process automation

Dwindling labor cost savings offshore are leading many captive centers to implement new robotic process automation.

Major IT outsourcing acquisition will have mixed impact

Major IT outsourcing acquisition will have mixed impact

Information Service Group’s purchase of competitor Alsbridge creates a larger, more well-rounded outsourcing advisory, but will also reduce competitive pricing leverage for clients.

Trump presidency could sound death knell for offshore outsourcing

Trump presidency could sound death knell for offshore outsourcing

U.S.-based offshore outsourcing customers should prepare for the effects of a Trump presidency on their IT services deals.

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