Stephanie Overby

Stephanie Overby is a regular contributor to CIO.com and CIO magazine. Disclosure: She also writes for Hewlett-Packard's marketing website TechBeacon.

4 ways Cognizant customers can protect themselves amid corruption probe

4 ways Cognizant customers can protect themselves amid corruption probe

Customer of offshore outsourcing provider Cognizant should be diligent in response to the abrupt departure of the company’s president and revelations of an ongoing corruption probe.

Why automation doubles IT outsourcing cost savings

Why automation doubles IT outsourcing cost savings

New research analyzes automation’s impact on the IT outsourcing market, revealing double-digit productivity improvements and specific cost reductions between 14 percent and 28 percent.

Customers have a love/hate relationship with IT outsourcing providers

Customers have a love/hate relationship with IT outsourcing providers

HPE, Oracle and IBM’s outsourcing customers are much more likely to recommend them, but many other IT service providers underperform in delivering a good customer experience.

Controversial H-1B bill pulled from House committee

Controversial H-1B bill pulled from House committee

The U.S. House Judiciary Committee has halted its plan to take up an increasingly controversial H-1B bill. It had been set for a committee vote yesterday.

Digital transformation boosts captive offshore center growth

Digital transformation boosts captive offshore center growth

As enterprise demand for digital transformation grows, expect to see more global in-house centers.

How to write an arbitration clause for offshore outsourcing deals

How to write an arbitration clause for offshore outsourcing deals

To avoid litigation and headaches, in general, it’s imperative that you incorporate an effective arbitration clause into international outsourcing contracts.

Autonomic offerings set to transform IT, but outsourcing customers beware

Autonomic offerings set to transform IT, but outsourcing customers beware

IT leaders have more automation options that ever, but not all robotic systems are created equal.

Why Vietnam is an attractive IT offshoring destination

Why Vietnam is an attractive IT offshoring destination

Harvey Nash’s chief digital officer discusses the benefits and drawbacks of outsourcing IT work in Vietnam.

Why outsourced call center roles are coming back onshore

Why outsourced call center roles are coming back onshore

A shift in focus from cost containment to customer experience and advanced technology adoption is causing more enterprises to move more contact center roles onshore, according to recent research by the Everest Group

IT COST commission says feds could save $5.8 billion on IT

IT COST commission says feds could save $5.8 billion on IT

A joint private-public commission, IT COST, recently offered 21 recommendations to improve transparency, reduce waste and increase the efficiency of IT spending within federal agencies.

U.S. IT employment grows, with IT services jobs leading the way

U.S. IT employment grows, with IT services jobs leading the way

CompTIA labor data indicates that digital transformation will drive employment, automation will have a greater impact on U.S. jobs than offshoring and IT outsourcing job growth will outpace corporate IT roles.

How to benchmark your IT outsourcing vendor management skills

How to benchmark your IT outsourcing vendor management skills

Alsbridge’s Jeff Augustin discusses vendor management and governance practices that help IT organizations gauge their effectiveness in service delivery management and general strategy.

Should CIOs be chief robot wranglers?

Should CIOs be chief robot wranglers?

Business Robotic Process Automation (RPA) initiatives can yield huge returns. But bypassing IT can create even bigger risks. Why CIOs need to take a greater role in RPA.

Cloud services now account for a third of IT outsourcing market

Cloud services now account for a third of IT outsourcing market

The ‘as-a-service’ market now accounts for a third of IT services activity. Can traditional outsourcing survive?

Big banks, big applications, big outsourcing

Big banks, big applications, big outsourcing

Large application outsourcing is booming at big banks, driven in large part by the need for digital transformation.

Offshore and cloud service providers upset IT outsourcing’s top tier

Offshore and cloud service providers upset IT outsourcing’s top tier

While IBM and Accenture still command a majority of the IT services markets, the combination of offshore-centric and as-a-service competition has proven to be an ‘all-out assault’ on traditional providers.

How IT outsourcing customers should prepare for HPE-CSC merger

How IT outsourcing customers should prepare for HPE-CSC merger

The merger between HPE’s enterprise services business and CSC may or may not help solve those providers’ problems, but there are steps customers can take to make sure the huge ‘spin-merger’ works out in their favor.

How to contract for outsourcing agile development

How to contract for outsourcing agile development

The buttoned-up contracting approaches used for traditional software won’t work for outsourced agile projects. Here’s how to implement different protections for agile development agreements.

How to embrace the benefits of shadow IT

How to embrace the benefits of shadow IT

By making shadow IT a bad word, CIOs are ignoring the benefits of what are business-aligned systems and missing an opportunity to build a cohesive strategy and governance system that includes all the technology systems in an...

The CIO's guide to smarter vendor negotiation

The CIO's guide to smarter vendor negotiation

Negotiating deals with IT vendors is never easy, but it is a skill you can learn. Experts in the art of negotiating say it’s important to understand the vendor’s pain points, look out for hidden costs and keep your emotions in check.

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